Property Maintenance Request

Step 1 of 3: Triage to understand the urgency

Is this an emergency?

Contractor Type

Please choose one from the drop down to select a contractor type

Emergency guidance:

If this is an emergency or there is immediate risk of damage or danger, please take safe steps to prevent further damage and contact emergency services or a qualified professional where appropriate.

For general guidance, you may also ask ChatGPT or Google Gemini what immediate safe actions to consider, such as where the water shut-off valve may be located or how to stay clear of electricity in the affected area.

Do not attempt anything unsafe, and do not touch electrical items, exposed wiring, or standing water near electricity.

Step 2 of 3: Contact Details
Please provide the details we should use to reach you and confirm access.

Tenant Full name

First NameLast Name

Unit number at the apartment block

Apartment block name

Street address

Cell phone number

Format: (000) 000-0000.

Email

example@example.com

Preferred contact method

Preferred days for a contractor visit

Preferred time for a contractor visit

Step 3 of 3: Explaining the issue clearly
Please summarise in text and photos and a video as below for us to help you easily.

Exactly what is happening, and how long has it been going on, and your opinion of the risks?

For example: 'leaking pipe under kitchen sink' instead of just 'plumbing issue'.

Photos#1 - Please upload minimum 1x close-up photo of the issue?

Please upload at least 1 close-up photo clearly showing the problem.

Photos#2 - Please upload minimum 1x surrounding area / context photo?

Please upload at least 1 wider setback photo showing the surrounding area so we can understand the context and access.

Video - Upload a short video (10 seconds) of the issue giving a voice commentary and / or what you want?

Please upload a short video clip showing the problem in action, such as the sound of a rattle or the flow of a leak. If a video is not possible please upload another photo.