Pendle Crisis Payment Scheme

Pendle Crisis and Resilience Fund Payment Application
THIS APPLICATION FORM IS FOR PENDLE RESIDENTS ONLY
Introduction

Citizens Advice East Lancashire is administering Pendle’s Crisis Payment scheme on behalf of Pendle Borough Council. There are 2 elements of the Crisis Payment scheme:
- Emergency payments for essential living costs
- Support for Heating Oil costs
Before you begin
1. Your application will take approximately 30 minutes to complete
2. Please ensure you have all supporting information eg all Household bank statements and ID ready to upload: please see application procedure below
Eligibility

Applicants for both elements of the Crisis Payment scheme must meet the general
eligibility criteria. There are some additional conditions for the Heating Oil support.

General Eligibility

To qualify, applicants must:

1.Be aged 18 or over
2.Be a resident within the Pendle local authority area
3.Be experiencing an immediate crisis due to a recent unexpected financial shock from:-

a)Disaster
b)Accident or health emergency
c)Household relationship breakdown
d)Essential item breakdown
e)Unexpected loss of income

4.Have insufficient savings or access to alternative financial support
5.Not have received a Crisis Payment from this scheme within the last 12 months (unless exceptional circumstances apply)
6.Be in receipt of means-tested benefits (e.g. Universal Credit, Income Support, Pension Credit) OR on a low income (annual household income of £36,000 or less)

Additional Heating Oil support eligibility criteria
Applicants for Heating Oil support must have vulnerable household members, such
as:

o People aged 65 or over
o Children under five
o Pregnant women
o Individuals with cardiovascular or respiratory conditions
o Individuals with a disability or mental health condition

Exclusions

The scheme does not typically cover:
Ongoing or repeat living expenses without a crisis element
Debt payments (unless directly linked to immediate crisis)
Non-essential items

Application Procedure:
1. Complete our short online application form
2. You must provide at least one month of (most recent) bank statements for all open bank/savings accounts held by all adults within the household Screen shots are not accepted. If your bank statement shows payments in and out to other people, we will need an explanation of this. If your bank statements show high spending within the month on certain items, then please include an explanation of this, as this is a fund for those in financial hardship and not intended as a top-up if you have spent funds on none essential items
3. If you are applying for the heating oil element of the crisis payment scheme, we will also require a)a copy of your previous heating oil bill
  b)a copy of you recent heating oil quote
  c)evidence that you are now low on oil
4. As part of the application you will be provided with details of local organisations who can help you to better deal with financial shocks and crises in the long-term.
5. If the required documents are not provided, we cannot proceed with your application.
6. All applications will be closed 10 working days after they have been submitted if the documents are not provided.
7. A copy of your application will be automatically emailed to you for your records.
1. If you are unable to complete this application online, then you can call at any of our offices ( details on our website www.cael.org.uk ) or by calling at our office at The ACE Centre. Cross Street Nelson BB9 7NN. , between 11.00 and 1pm on Tuesdays, please use the buzzer 24 to be let in. You will then be invited into the building to wait in the reception area for a worker to collect you .
Your details
How we use your information:

When we record and use your personal information we:
- Only access it when we have a good reason
- Only share it when it is necessary and relevant. We share your information in relation to this application with Pendle Borough Council to show the number of people we have helped and to support the monitoring of the programme. We do not sell it to commercial organisations.
Forename and Surname

First NameLast Name
Gender
Ethnicity
Do you have a disability or a long term health condition?
Date of Birth

DayMonthYear
Date
National Insurance Number
Address

Street Address

Street Address Line 2

CityCounty

Postcode
Contact details

Note: We ask for your email address and mobile number (must be for a smartphone) so that we can email or text the voucher codes directly to you.
Mobile phone number
Email address
example@example.com
Which scheme are you applying for
Household information
Does your household include (please tick all that apply):

Other, please explain
Children living in the Household
Please provide the number of children and their ages
Do the Children receive free school meals
If yes please provide the name of the school below
Do you receive any of the following Benefits? please tick all that apply

Other
Is your household income below £36,000/year
Employment Status
Do you have savings over £1,000?
Have you received a Crisis Payment n the last 6 months ?
Are you facing an emergency situation such as a disaster, accident or health emergency, household relationship breakdown, essential item breakdown,unexpected loss of income?
Please provide more information here about the emergency situation you have indicated above. We may need to contact you if we have any queries on your application, we will aim to do this by email however we may do this by phone, please be aware the call may come from a witheld number
We may check the details you have provided on your application to confirm you are a Pendle resident. We may also ask you for evidence of your financial shock or crisis, for example, details of any organisations or agencies you have reported an incident or loss to or who are supporting you.
Please tell us what you need the Crisis Payment for
Do any of the following apply to your situation?
Please choose a voucher from the following list. If a voucher is not suitable, please tell us why and we will arrange payment in another way.
How would you like us to send this voucher to you?
Do you currently have any debts that are affecting your ability to afford your essential day-day expenses that you would like advice on
If you have requested advice, please provide any times you would not be available for a call back. Please be aware the call may come from a witheld number
Heating Oil Support

Complete this section only if you are requesting heating oil, otherwise carry on to submitting your documents for the crisis payment
Please detail the immediate financial hardship your household is experiencing because of the increase in heating oil price
Have you had a previous Crisis Payment to support you with Heating Oil?
Is liquid fuel heating or liquid petroleum gas (LPG) the main source of heating for your home? If no, unfortunately, this funding is only available to households reliant on heating oil or LPG.If yes, please confirm what other heating sources you have at your home
For Heating Support only, please upload the following here: 1) a copy of your previous heating oil bill 2) a copy of your recent heating oil quote and 3) evidence that you are now low on oil

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FOR BOTH SCHEMES YOU MUST SEND US THE FOLLOWING BANK DETAILS (SCREENSHOTS ARE NOT ACCEPTED)
Supporting Bank statements for the last full month
- Please upload a copy of your bank statement(s), dated within the last month, that shows your name and address and all transactions for the FULL MONTH
- If you have a partner or someone else living in your household ( excluding children or paying lodgers ) with a separate bank account, please upload a copy of their bank statement for the last month that shows their name and address and all transactions for the FULL MONTH
- Copies of bank statements for all other accounts you have, such as a savings accounts
- DO NOT send any other documents unless asked
We require all bank statements in relation to your household income. By supplying us with partner and household bank statements, you are agreeing for us to use them in order to assess your eligibility. We only ask for information we need and treat it confidential. Please see our privacy policy for further information.
Please upload bank statements in the box below

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FOR BOTH SCHEMES YOU MUST SEND US AT LEAST ONE FORM OF ID OR SUPPORTING DOCUMENTS
At least ONE form of ID or supporting document must be provided that provides proof of current adress.
Please upload supporting documents in the box below

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Evidence of Free School meals if you are looking for food support during the school holidays ( screenshot of FSM code if applicable )

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- If you are not able to upload your evidence, please call in person at any of our offices.( details on our website www.cael.org.uk ) If calling at our Office The ACE Centre. Cross Street Nelson BB9 7NN. please use the buzzer 24 between 11.00 and 1pm on Tuesdays or note this in your application and we will arrange to receive them some other way.
- If you cannot see the file uploader above, please try deleting cookies in your browser and refreshing this page.
Declaration
I understand that the Crisis and Resilience Fund applications are for those experiencing an immediate crisis due to a recent unexpected financial shock , where no other support is available. Further requests for financial support may be declined if help isn’t sought to address any linked issues causing the hardship.
By submitting this application I give consent for Citizens Advice East Lancashire to process and use my personal information in order to best support me and use the email address provided to email a copy of the application form to me.

This Payment Scheme is administered by Citizens Advice, on behalf of Pendle Borough Council. The council is under a duty to protect the public funds it administers and to this end may use the information you have provided on this form within this council for the prevention and detection of fraud. It may also share this information with other bodies administering public funds solely for these purposes.

In order to help you we need to store information about you. The law says we must get your consent to do this. Everything you tell us will be treated confidentially. The information we hold on you will be used solely for the purposes of enabling us to provide you with an effective service. You have the right to make a formal request in writing for access to personal data we hold on you, and to have it corrected if it is wrong. We will not disclose information about you unless the law permits us to, or we have obtained your consent to do so. Updated 15/05/2026
I understand that my application will be closed within 10 days if supporting evidence is not provided.
I confirm I have appropriate security measures on the device(s) where I receive text messages and emails
I confirm I have read and understand the declaration above
I consent to my details being shared with Pendle Borough Council
Should be Empty:

Pendle Crisis and Resilience Fund Payment Application

Your details

Contact details

Household information

Heating Oil Support

FOR BOTH SCHEMES YOU MUST SEND US THE FOLLOWING BANK DETAILS (SCREENSHOTS ARE NOT ACCEPTED)

FOR BOTH SCHEMES YOU MUST SEND US AT LEAST ONE FORM OF ID OR SUPPORTING DOCUMENTS

Declaration