First Rate Caregivers Health
3500 Depauw Blvd. Suite 10806, Indianapolis, IN 46268

EMPLOYEE REMINDER – ATTENDANCE & PROFESSIONAL CONDUCT POLICY

Effective immediately, all employees are required to adhere to the following policies:

Professional Conduct Expectations

1. No sleeping is allowed during your shift.
2. Do not bring blankets, covers, or personal bedding into the client’s home.
3. Employees are not permitted to lay on the client’s bed or couch at any time.
4. Maintain a professional demeanor at all times and respect your profession, your client, and the client’s home and belongings.

Professional Appearance & Dress Code

1. Employees are required to wear appropriate scrubs while on duty unless otherwise directed by management.
2. Employees must maintain a neat, clean, and professional appearance at all times.
3. Good personal hygiene is expected. Employees must report to work clean and free from offensive odors, including strong body odor, smoke odors, or excessive fragrances that may be disruptive or offensive to clients.
4. Employee identification badges must be worn and visible during all scheduled shifts

Professional appearance reflects the quality of care provided and helps maintain the trust, comfort, and confidence of our clients and their families.

Scheduling & Shift Compliance

1. Do not leave your shift early unless approved by a Firstrate Caregivers supervisor or scheduler.
2. Do not change your client’s schedule without prior authorization from a First-Rate Caregivers supervisor or scheduler.
3. If you are not assigned to your regularly scheduled client, you are required to contact the office to confirm your work assignment and shift details. Employees should never assume they are off work without receiving confirmation from the office.

Call-Off & Tardiness Policy

1. Employees must provide at least a 2-hour notice prior to the start of their scheduled shift if they will be calling off or running late.
2. You must speak directly with a supervisor or office staff member.
   Text messages are not an acceptable form of notification.
3. Failure to follow proper call-off procedures may result in disciplinary action.

Failure to comply with these policies will result in disciplinary action, up to and including termination.

These standards are in place to ensure quality care, professionalism, and the safety and dignity of our clients. Your cooperation is required and appreciated.