Payroll Discrepancy Review Process
First-Rate Caregivers Health is committed to ensuring employees are paid accurately and timely. Upon receipt of a completed Payroll Discrepancy Form, the Payroll Department will review the concern and provide a resolution and/or follow-up within three (3) business days.
Please note the following:
- If the discrepancy is determined to be the result of an error by First-Rate Caregivers Health, the issue will be corrected and resolved as soon as reasonably possible.
- If the discrepancy is determined to be the result of an employee error, including but not limited to missed clock-ins/clock-outs, incomplete charting, failure to submit required documentation, missed punch forms not submitted timely, or other employee-related reporting issues, the correction will be processed on the next scheduled payroll cycle.
- Additional documentation may be requested during the investigation process.
Submission of a Payroll Discrepancy Form does not guarantee a payroll adjustment. All requests are subject to verification and approval.
Employees are encouraged to review their pay statements promptly and report any discrepancies as soon as possible.