Submit a Complaint
Complaints are taken seriously and handled directly by Dr Satinder Bal. Please give as much detail as you can. Required fields are marked with an asterisk. You'll receive an acknowledgement within 5 working days (within 30 days for data protection complaints), and a full written response within 30 working days where possible.
If you're in crisis, please don't use this form. This form isn't monitored 24 hours and isn't the right route for urgent help. Talk to someone now: Samaritans 116 123 (free, 24/7), NHS 24 on 111, or call 999 in an emergency.
Type of complaint
*
Please Select
Data protection / privacy
Programme delivery or content
Conduct or communication
Billing or contractual
Other
Your name
Your email
We use this to acknowledge and respond to your complaint.
Your phone
Please enter a valid phone number.
Format: 00000000000.
Your relationship to us
*
Please Select
Programme participant
Commissioning organisation
Prospective client
Other
Programme or service involved
e.g. Thrive Again cohort, Leading Without Depleting workshop. Leave blank if not applicable.
Date of incident or issue
-
Month
-
Day
Year
Date
What happened?
*
Please describe the issue in your own words. There's no word limit.
What outcome are you seeking?
*
For example: an apology, a process change, a refund, an explanation.
Supporting documents
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You can attach emails, screenshots, or other documents.
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The information you submit is used only to investigate and respond to your complaint, in line with our Privacy Notice. Submissions are retained for 6 years after closure.
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