The Provider must submit accurate invoices with supporting records. Audit may withhold, reject or delay payment where services are disputed, documentation is incomplete, rates are not approved, compliance evidence is missing, or funding rules are not satisfied.
9. Audit and Quality Review
Audit of provider records, may request evidence, review client feedback, investigate complaints, assess service quality, and require corrective action.
10. Suspension and Termination
MDHSS may immediately suspend or terminate provider access where concerns arise regarding client safety, professional conduct, compliance failure, insurance lapse, documentation failure, complaint investigation, fraud, confidentiality breach, conflict of interest or reputational risk.
11. Confidentiality, Privacy and Data Security
The Provider must protect all client, organisational, financial, clinical and operational information and must not disclose, copy, store or use MDHSS information except for authorised service delivery.
12. Governing Law
This agreement is governed by the laws of Victoria, Australia.