My CrewMate Package Pickup - Important Rules: Please read before submitting your package information. By using this service, I agree: 1. My CrewMate is only helping receive and hold my package for pickup. My CrewMate is not a shipping company, insurance company, customs broker, port agent, freight forwarder, warehouse, or private mailbox service. 2. I am responsible for what I order. I must make sure my item is legal, safe, allowed by the carrier, allowed by my ship, and allowed by My CrewMate. 3. Do not order prohibited items. This includes vapes, nicotine, tobacco, alcohol, cannabis/CBD/THC, prescription medicine, weapons, knives, ammunition, chemicals, flammable items, aerosols, loose batteries, perishables, plants, animals, cash, gift cards, passports, IDs, legal documents, counterfeit goods, resale items, or ship-supply items. 4. Ship-restricted items may also be refused. Many ships do not allow items such as extension cords, power strips, surge protectors, plug extenders, irons, steamers, hot plates, rice cookers, toasters, heaters, candles, incense, tools, drones, weapons, or other safety/security-restricted items. 5. Carrier “delivered” does not mean ready. My package is ready only when My CrewMate scans/logs it and sends me a pickup notice. 6. Fees apply. Final package size, handling category, storage fees, and pickup fees are decided by My CrewMate staff. 7. Packages over $500 may require High-Value Handling fees. Packages over $1,500 are not eligible for standard package pickup and may require additional fees. High-Value Handling is not insurance. 8. My CrewMate does not insure packages. My CrewMate is not responsible for seller mistakes, wrong items, counterfeit items, late delivery, carrier loss before My CrewMate receives the package, concealed damage, ship refusal, customs/security refusal, prohibited items, or packages sent without following the rules. 9. ID is required at pickup. I must show crew ID or other approved identification before my package is released. 10. Packages must be picked up on time. Storage fees may apply. Packages not picked up after the allowed period may be treated as abandoned.
Full My CrewMate Package Pickup Rules
The short summary above is part of these rules. By submitting this form, I agree to all My CrewMate Package Pickup Rules.
My CrewMate / Port Electronics & Luggage provides a limited package receiving and pickup service for cruise ship crew members. My CrewMate is not a shipping carrier, insurer, customs broker, freight forwarder, port agent, bonded warehouse, or private mailbox service.
This service is for personal crew packages only. It may not be used for ship supplies, resale, business inventory, commercial vessel use, or delivery of goods for other people unless My CrewMate approves in writing.
I am responsible for what I order. I agree that anything I send to My CrewMate must be legal, safe, allowed by the seller, allowed by the shipping carrier, allowed by U.S. and Alaska law, allowed by port/security rules, and allowed by my ship or employer.
My CrewMate may refuse, hold, return, isolate, report, or place in exception status any package that appears unsafe, suspicious, illegal, damaged, leaking, mislabeled, prohibited, ship-restricted, high-risk, or not allowed under these rules.
Prohibited items include nicotine, vapes, tobacco, alcohol, cannabis, CBD, THC, prescription medicine, controlled substances, weapons, knives, firearms, ammunition, self-defense sprays, chemicals, flammables, aerosols, loose batteries, damaged electronics, perishables, plants, animals, cash, gift cards, precious metals, passports, IDs, immigration documents, legal documents, counterfeit goods, stolen goods, resale items, ship supplies, or commercial vessel items.
Ship-restricted items may include extension cords, power strips, surge protectors, plug extenders, irons, garment steamers, hot plates, rice cookers, toasters, coffee makers, heaters, heating pads, electric blankets, candles, incense, diffusers, tools, drills, saws, drones, communication equipment, weapons, sporting/self-defense items, dangerous chemicals, flammable products, or any item refused by ship security, port security, customs, or the ship’s officers.
Carrier “delivered” status does not mean the package is ready for pickup. A package is ready only after My CrewMate physically receives, scans/logs, processes, and sends a pickup notice. My CrewMate is not responsible for packages before they are physically received and logged by My CrewMate staff.
I must use my My CrewMate package code when ordering and submit my tracking number. Packages without a valid code or tracking submission may be delayed, charged extra, refused, returned, or placed in exception status.
Fees apply. Final package size, handling category, storage burden, storage fees, high-value fees, oversized fees, exception fees, and pickup fees are determined by My CrewMate staff. Each physical package may be charged separately, even if multiple packages came from one online order.
Packages over $500 may require High-Value Handling. Packages over $1,500 are not eligible for standard package pickup and may require additional fees. Phones, laptops, tablets, watches, jewelry, collectibles, luxury items, cash-like items, and easily resold items may require High-Value Handling even if under $1,500. High-Value Handling is not insurance.
My CrewMate does not insure packages and does not guarantee package value, authenticity, condition, legality, merchant accuracy, ship acceptance, or customs/security acceptance. To the fullest extent allowed by law, My CrewMate’s maximum responsibility for any package is limited to the service fee paid to My CrewMate for that package, unless a different written agreement is made in advance.
My CrewMate is not responsible for seller mistakes, wrong items, counterfeit items, late deliveries, carrier delays, carrier loss before My CrewMate receives the package, theft before receipt, concealed damage, missing contents inside sealed packages, manufacturer defects, ship refusal, customs refusal, security refusal, employer refusal, prohibited contents, missed pickup, or packages sent without following these rules.
I must show valid crew ID or other approved identification at pickup. My CrewMate may refuse release if identity, ownership, ship assignment, package code, payment, or authorization cannot be confirmed. High-value packages may require additional verification.
Packages must be picked up promptly after My CrewMate sends a pickup notice. Storage fees may apply after the allowed pickup window. Packages not picked up after the stated deadline may be treated as abandoned according to My CrewMate policy.
Receiving a package from My CrewMate does not mean the item is allowed onboard my ship. I am responsible for following all ship, employer, customs, port, and security rules.
I authorize My CrewMate to collect and use my name, ship, WhatsApp number, email, package code, tracking number, item category, declared value range, package status, pickup details, payment status, and related information to operate this service and communicate with me.
Tagalog / Filipino
Ang English rules ang opisyal na patakaran. Huwag magpadala ng bawal, delikado, ilegal, o ship-restricted na item. Bawal ang vapes/nicotine/tobacco, alcohol, cannabis/CBD/THC, gamot na may reseta, armas/kutsilyo, chemicals, flammable items, aerosols, loose batteries, perishables, cash/gift cards, passports/IDs, fake goods, resale items, at ship supplies. Hindi ready ang package hanggang magpadala ang My CrewMate ng pickup notice. May fees. High-value packages may need approval. Crew ID required.
Bahasa Indonesia
Versi bahasa Inggris adalah aturan resmi. Jangan kirim barang terlarang, berbahaya, ilegal, atau dibatasi oleh kapal. Vape/nikotin/tembakau, alkohol, cannabis/CBD/THC, obat resep, senjata/pisau, bahan kimia, barang mudah terbakar, aerosol, baterai lepas, makanan mudah rusak, uang tunai/gift card, paspor/ID, barang palsu, barang untuk dijual kembali, dan perlengkapan kapal tidak diperbolehkan. Paket siap hanya setelah My CrewMate mengirim pemberitahuan pickup. Biaya berlaku. Paket bernilai tinggi mungkin perlu persetujuan. Crew ID wajib.
Spanish
La versión en inglés es oficial. No envíe artículos prohibidos, peligrosos, ilegales o restringidos por el barco. No se permiten vapes/nicotina/tabaco, alcohol, cannabis/CBD/THC, medicamentos con receta, armas/cuchillos, químicos, inflamables, aerosoles, baterías sueltas, comida perecedera, efectivo/tarjetas de regalo, pasaportes/IDs, productos falsos, artículos para reventa o suministros del barco. El paquete no está listo hasta que My CrewMate envíe aviso. Hay cargos. Paquetes de alto valor pueden requerir aprobación. Crew ID requerido.
Chinese / 中文
注意：英文版本是正式规则。请不要寄送违禁、危险、违法或船上禁止的物品。禁止寄送电子烟、尼古丁、烟草、酒精、大麻/CBD/THC、处方药、武器、刀具、弹药、化学品、易燃物品、喷雾罐、散装电池、易腐食品、现金、礼品卡、护照、身份证件、假冒商品、转售商品或船舶用品。包裹只有在 My CrewMate 发送取件通知后才可以领取。物流显示“已送达”并不代表包裹已经准备好。取件需要支付费用。高价值包裹可能需要提前批准。取件时必须出示船员证或认可的身份证明。
Thai / ภาษาไทย
หมายเหตุ: กฎฉบับภาษาอังกฤษเป็นกฎอย่างเป็นทางการ ห้ามส่งสินค้าต้องห้าม สินค้าอันตราย สินค้าผิดกฎหมาย หรือสินค้าที่เรือไม่อนุญาตมายัง My CrewMate ห้ามส่งบุหรี่ไฟฟ้า/นิโคติน/ยาสูบ แอลกอฮอล์ กัญชา/CBD/THC ยาตามใบสั่งแพทย์ อาวุธ มีด กระสุน สารเคมี วัตถุไวไฟ สเปรย์ แบตเตอรี่แยกชิ้น อาหารเสียง่าย เงินสด บัตรของขวัญ หนังสือเดินทาง บัตรประจำตัว เอกสารทางกฎหมาย สินค้าปลอม สินค้าเพื่อขายต่อ หรืออุปกรณ์สำหรับใช้ในเรือ พัสดุจะพร้อมรับได้ก็ต่อเมื่อ My CrewMate ส่งข้อความแจ้งให้มารับเท่านั้น สถานะ “delivered” จากบริษัทขนส่งไม่ได้หมายความว่าพัสดุพร้อมรับ มีค่าธรรมเนียมในการรับพัสดุ พัสดุมูลค่าสูงอาจต้องได้รับการอนุมัติก่อน ต้องแสดงบัตรลูกเรือหรือบัตรประจำตัวที่ได้รับอนุมัติเมื่อมารับพัสดุ
Shona / chiShona
Cherechedzo: Mitemo iri muEnglish ndiyo iri pamutemo. Musatumire zvinhu zvinorambidzwa, zvine ngozi, zvisiri pamutemo, kana zvisingatenderwi mungarava kuMy CrewMate. Hazvibvumidzwi kutumira ma-vape, nicotine, tobacco, doro, cannabis/CBD/THC, mishonga inoda prescription, zvombo, mapanga, mabara, makemikari, zvinhu zvinobatira moto, ma-aerosol, mabhatiri akasununguka, chikafu chinokurumidza kuora, mari, gift cards, mapasipoti, maID, magwaro epamutemo, zvinhu zvefake, zvinhu zvekutengesa zvakare, kana zvinhu zvekushandisa mungarava. Package yako haigadziriri pickup kusvikira My CrewMate yakutumira pickup notice. Kana carrier akati “delivered,” hazvirevi kuti package yagadzirira. Pane mari inobhadharwa pakutora package. Mapackage ane value yakakwira anogona kuda approval kutanga. Unofanira kuratidza crew ID kana imwe identification inotenderwa paunotora package.