MERCH ORDERS ARE DONE AT THE START OF EACH TERM NOW

Term 3 Order will be placed June 1st.

( Optional Purchase )

1. students that are more than 10 minutes late to class will be turned away for safety reasons. This especially goes for higher level students as skills require extensive warm ups
2. Students are not to instruct other students on how to perform pole levelled skills unless they are being trained as a teacher. Teaching someone a move that they are not ready for can result in injury
3. Students are not to comment negativly on other students appearance or bodies. The Pole Park have a zero tolerance policy when it comes to bullying. The Pole Park have the right to cancel your memberhsip and or class passes with no refund if you are found to be in breach of this policy.

1. Catch Up Classes are only granted if a Member fills out the absent form for missed classes
2. Catch ups will not be allocated if a member forgets to fill out the absent form
3. Members will have until Midnight the same day as their scheduled class to fill out the absent form
4. All catch ups booked via the Catch Up form are FINAL and can not be refunded or exchanged. Members should only book catch ups they can 100% Make
5. Catch Ups will not always be available for workshops. The Pole Park has the right to chose what workshops can have catch ups used towards them
6. Members can book future absent classes to do catch up classes in advance
7. Advance catch ups can not be used to do choreography classes unless the member is enrolled in the class for the term

Upfront Memberships

Cooling Off Period: There is a 48 hour cooling off period on all Pole Park sign ups. A full refund can be issued within this 48 hour period and only within this period & Only for classes that have not sold out. This is pending no products have been used. 

Weekly Memberships & Direct Debits

1. All memberships are signing up to a locked in 10 week term/ Remainder of the term.
2. Weekly Memberships are paid 1 week in advance.
3. Falling 2 payments behind will prohibit you from attending class until payment is caught up.
4. Students that consistently fall overdue will no longer have the option to sign up to a direct debit payment in future terms and will need to pay the upfront membership option.
5. memberships can be canceled if a student becomes injured inside the studio and can not participate. A Doctors Certificate will need to be issues to claim a rcredit for upfront payments or weekly membership cancelation. An incident report must be done before leaving the studio after injury to be eligable for a membership cancelation.
6. If an injury occurs outside of the Studio, students will need to complete their membership payments as scheduled.
7. Cancelling your membership due to over commitment or changes in work roster does not mean that payments will stop and does not make a student eligable for a refund. All memberships are locked in for the duration of the term. Some changes to your scheduled class can be made to accomdate and change in availability
8. Unpaid weekly membership payments will be sent to ACTIVE DEBT RECOVERY. Failure to pay the agreed term payments with The Pole Park & or Active Debt Recovery will result in a sumbission to small claims court
9. All cancelations / Terminations initiated by a students choice or behaviour will result in any future memberships needing to be paid upfront 

Overdue Process

- Reminders are sent via email when a weekly payment falls overdue

- When 2 payments are overdue an SMS is sent to let you know you have 2 outstanding payments and you wont be able to come to class until there is at most 1 payment overdue

- At the end of the term, members with outstanding payments will be issued a total final invoice with a 14 day due date from issue date. Failure to pay the outstanding amount will result in 3rd Part Debt recovery and potential a submission to small claims court  

HOW TO BOOK!

Step 1. 

Chose how you would like to pay your membership.

Step 2.

Select what level of membership you want to do.

Step 3. 

Select the Class/classes you would like to lock in each week

Step 4. 

use the voucher displayed after you select your membership

Step 5.

Confirm your balance matches the $$ value for the membership you are signing up to then pay & submit.