Workforce Innovation and Opportunity Act (WIOA) Services
A complaint alleging a violation of the Workforce Innovation and Opportunity Act (WIOA) and/or provisions of a related agreement must be filed with the local American Job Center Complaint Specialist.
Filing a Complaint
Complaints must be filed within one (1) year of the alleged violation.
Complaints must be in writing, signed, and dated.
The grievance or complaint must:
Include the full name, mailing address, and telephone number of the complainant and respondent
Contain a clear and concise statement of the facts, including relevant dates and the alleged violation of WIOA regulations, grants, or agreements
Indicate how individuals (if applicable) failed to comply with WIOA regulations or contractual obligations
Specify the remedy being sought
The official filing date is the date the written complaint is received by the local area, its service providers, One-Stop partners, or subrecipients.
Informal Resolution
The local area will provide an opportunity for informal resolution. Both parties are expected to make a good faith effort to resolve the issue prior to a formal hearing.
If the complaint is resolved informally, the complainant must submit a written withdrawal within 10 days of receiving notice of the resolution.
Notice of Hearing
A hearing will be conducted (if applicable) within the 90-day resolution period.
The complainant and respondent will receive written notice at least 10 days prior to the hearing.
The notice will include:
- Names of all parties involved
- Date, time, and location of the hearing
- Statement of the alleged violation(s)
- Contact information for the issuing party
Conduct of Hearing
- Hearings will be conducted by an impartial hearing officer
- Both parties have the right to:
- Present written and/or oral testimony
- Call and question witnesses
- Review relevant documents
- Be represented by an advocate or representative
- A record (transcript or recording) of the hearing will be maintained
Decision
A written decision will be issued within 90 days of the filing of the complaint.
The decision will include:
Names of both parties
Statement of the alleged violations
Findings and conclusions
Final determination
Notice of appeal rights
Appeal Process
If:
A decision is not issued within 90 days, or The decision is adverse
The complainant has 30 days to file an appeal with:
Director, Division of One-Stop Coordination and Support
New Jersey Department of Labor and Workforce Development
1 John Fitch Plaza, 7th Floor
P.O. Box 055
Trenton, NJ 08625-0055
Federal Appeal
After exhausting the local and State complaint process, the complainant may appeal to the Secretary of the U.S. Department of Labor.
Regulation Reference:
NJAC § 12:42 - 1.1 et seq.
Local AJC Complaint Contacts
Complaint Specialist
Name: Christina DeLaGuardia
Phone: 908-527-4803
Address: Union County American Job Center
200 West 2nd Street
Plainfield, NJ 07060
Complaint Specialist Supervisor
Name: Lillian Roman
Phone: 908-757-9090
Address: Union County American Job Center
200 West 2nd Street
Plainfield, NJ 07060