Johnstone Supply Warranty Claim Form

Warranty Claim Form

For Johnstone Supply SEWI locations only: Menomonee Falls, Waukesha, Oak Creek, Fond du Lac. Use www.johnstonesupply.com to find a location near you
*Navien and Williamson Boiler Warranty Process: Contractor contacts Navien or Williamson tech support BEFORE returning parts or units to local branch. Navien or Williamson tech support will decide next steps and provide case # if part or unit return is required.

**Equipment Unit Exchanges: All equipment unit exchanges must have Johnstone Supply SEWI tech support approval BEFORE removing equipment. Units returned without proper approval will be scrapped at customers expense.
Contractor Information
Company Name
Company Location

Street Address

Street Address Line 2

CityState

Zip Code
Contact Phone #
Please enter a valid phone number.Format: (000) 000-0000.
Contact Email
Service Tech Performing Warranty

First NameLast Name
Service Tech Phone #
Please enter a valid phone number.Format: (000) 000-0000.
Primary Johnstone Location
Johnstone Account Number
If known
Original Invoice PO or Job Name
Credit PO or Job Name
Submission Date

MonthDayYear
Customer Information
Customer Name
Homeowner or Business
Customer Phone Number
Please enter a valid phone number.Format: (000) 000-0000.
Customer Address

Street Address

Street Address Line 2

CityState

Zip Code
Part Information
Failed Part #
Replaced with Part #
Is the part intended for equipment with a serial number? Furnace, condenser, coil, etc.
When was the unit installed?

MonthDayYear
Unit Model #
Unit Serial #
The part you are returning is:

Other
Please Note:

Homeowner contact information must match unit registration and/or public records. Manufactures verify information provided against records available. Incorrect information may delay or cause a denial in warranty credits.
Also Note: Bad Out of Box

If the part goes into a piece of equipment the serial and model numbers are still required even if it was only installed for a few minutes or was bought for the unit but was bad out of the box.
Date the failed part was purchased

MonthDayYear
Date the failed part was installed

MonthDayYear
Failed Reason
*Water/Flood damage does not qualify for warranty. **Digital Test instruments do not quailify for over the counter exchange
When did the part or equipment fail?

MonthDayYear
Failed parts and equipment need to be processed within 30 days of failure date. Parts and equipments submitted 30 days after date of failure may result in a delay or denial of warranty credit
Tech Support Case Number
If Johnstone Supply SEWI Tech Support, insert name
Have you spoken with Tech Support?
Does the replacement part have a serial number? Coil, compressor, etc.
Failed Part Serial Number
New Part Serial Number
Failed Part Model Number
New Part Model Number
Failed Part Return Method:
If shipping, provide tracking information.*
*Shipping costs will not be credited

WARRANTY PROCESSING FEES

*Fees only apply to parts from units NOT purchased from Johnstone Supply SEWI.

Product	Fee
Parts	$25
Compressors	$75 + Freight
Heat Exchangers	$75 + Freight

Additional Notes
If possible please attach a copy of this form or a note to the parts being returned.
You will receive a printable copy of this form at the email address provided above.
Should be Empty:

Warranty Claim Form

Contractor Information

Customer Information

Part Information

Please Note:

Also Note: Bad Out of Box