Feedback & Complaints Form

Feedback & Complaints Form
Mackay Basketball is committed to providing a safe and positive environment, and your feedback helps us to review and resolve concerns appropriately.

Please note that anonymous or incomplete complaints may limit Mackay Basketball's ability to investigate the matter appropriately.

Mackay Basketball reserves the right to disregard submissions containing abusive, threatening, discriminatory, or defamatory language.

Mackay Basketball aims to acknowledge submissions within 5 business days. Complex matters may require additional time for review and investigation.
Full Name

First NameLast Name
Email Address
example@example.com
Phone Number
Please enter a valid phone number.Format: (000) 000-0000.
Nature of Submission

Other
What is your role within Mackay Basketball?

Other
Date of Incident or Interaction

MonthDayYear
2 digit month, 2 digit day, 4 digit yearDate
Time of Incident/Concern (if applicable)

Hour Minutes

AM/PM Option
Location / Program / Event
Please be very specific
Details - please share the details of your report, concern, feedback, or compliment
Witnesses - were there any witnesses that could verify your submission? Please provide names & contact information if known.
Supporting Evidence - please upload any relevant screenshots, emails, photos, or documents that may assist in reviewing this matter.

Cancelof
Severity/Impact - how has this issue impacted you?

Other
Positive Resolution - what steps would you like Mackay Basketball to take? Please be realistic and specific.
Privacy & Acknowledgement

By submitting this form, you acknowledge that:

1. The information provided is true and accurate to the best of your knowledge;
2. Submitting knowingly false, misleading, or malicious information may result in no action being taken;
3. Your submission will be treated confidentially where reasonably possible;
4. Mackay Basketball may contact relevant parties as part of any review or investigation process;
5. Submission of this form does not guarantee a particular outcome or action, however all matters will be reviewed fairly and appropriately.
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