a. You will be required to have an initial assessment with Emma, unless an assessment is deemed unnecessary by Emma.
b. All appointments must be booked with Emma
c. Suitable workout gear and footwear must be worn.
d. Please inform your Emma of any medical conditions you have, or any medication you may be taking. If unsure, please ask.
e. You will be required to give one full calendar month's notice of any cancellation or amendments to your payment plan(s) in relation to Emma Taylor PT
f. The trainer is only required to wait for 15 minutes past the agreed start time. After this the trainer may leave the premises and the client will forfeit the amount for the session. If the client arrives within the 15 minutes, the trainer will only complete the time left of the original session. No extra time will be given.
From the 5th October 2026 onwards:
g. All sessions MUST be completed in the month they have been paid for. There will be no ‘carry-over’ for unused sessions. The 24-hour cancellation rule still applies. If you cancel and there is another space available, I will offer it. But be aware there might not be.
h. I am entitled to up to 4 weeks' holiday per year. When I go on holiday, we won't have a session (obviously). But I will provide you with a clear POA to maintain the momentum of your health and fitness journey. This will be arranged at least one month in advance before I take leave.
i. If you take a holiday, then you must rearrange the sessions you would miss within the same calendar month. You must inform me when you plan and book your holidays so we can make alternative plans for your program. Please provide a minimum of one calendar month’s notice so we can rearrange appropriately for you.
J. My coaching is based on a minimum term of 3 months. After that initial period, you need to provide me with at least one full calendar month's notice of any changes or cancellations.