Terms + Conditions
Order Requirements
The submission of an Order Request Form does not confirm your order. To secure your order, a minimum of 3 weeks advance booking and a 50% retainer are required. The remaining balance will be due 7 days before pickup or delivery.
Once your booking request and retainer have been received, you will receive an order confirmation. If you do not receive a confirmation, please reach out, as this indicates that your order has not yet been confirmed.
Allergens
Unfortunately, we are unable to offer allergen-free treats. Our treats are made in a space that has been exposed to known allergens including wheat, dairy, eggs, soy, and nuts. We cannot guarantee any product is allergen-free.
Pricing
Our base pricing includes 1 of our classic flavors and up to 2–3 design elements and colors. Additional flavors and customization, such as handmade chocolate molded décor or extra colors, may be added for an additional cost. Final pricing depends on the quantity of items selecte and details requested. More intricate themed designs require additional time and care which is reflected in the final quote.
Design Variations
While we thoughtfully reference inspiration photos and requested themes, we do not copy another artist’s work. Each treat is individually handmade, so slight variations in design, color, and size are to be expected, adding to the unique character of every order.
Pickup + Delivery
Order pickup will take place on the Friday before your event in Buchanan, Michigan at the scheduled time and location provided in your order confirmation. Delivery within 30 miles of Buchanan, Michigan may be available for an additional fee, but will still be scheduled for the Friday before your event. If delivery is arranged, it will be made to the agreed-upon location and time.
Once an order has been picked up or delivered, responsibility for the items transfers to the client, and we are unable to be held accountable for any issues thereafter. We are not liable or any damanage due to handling, transportation, or storage outside of our care. Care instructions will be provided to you and it is your responsibility to follow those instructions to ensure the best quality and presentation of your treats.
Pickup or delivery times are confirmed at the time of booking and receipt of retainer, so we ask that you select a time that works best for you and ensure timely arrival.
Payment
50% retainer is required to secure the calendar date. The remaining balance is due 7 days before pickup or delivery.
Final payment is required to complete and release your order. If the remaining balance is not received 7 days before the agreed upon pickup or delivery date, the order will be canceled and the initial 50% retainer will be forfeited.
Cancellations + Refunds
Orders canceled with at least 7 days notice may be eligible for a partial refund or credit, depending on the nature of the order and any prep work already completed.
Orders canceled with less than 7 days notice are non-refundable. No refunds will be issued for missed pickups or dissatisfaction due to reasons beyond our control (ex. mishandling after pickup or delivery, taste preferences).
Weather Policy
In the event of extreme weather affecting your scheduled pickup or event, we will gladly work with you to find the best possible solution. While we will do our best to accommodate adjustments, refunds cannot be issued for weather-related circumstances.
Cottage Food Law Disclaimer
The products made by The Holub House Sweet Shoppe are homemade and not prepared in a commercial kitchen. The space has not been inspected by the Michigan Department of Agriculture & Rural Development.