The 2026 Guest Services Attendant (Restrooms) role is primarily responsible for:

 

• Restocking and maintaining cleanliness of portable toilets, sanitation stations and portable wash stations during the festival operating hours.

 

Organizational Profile

Founded in 1938, Stern Grove Festival is an admission-free summer performing arts festival in San Francisco. Now entering its 89th season, the Festival draws over 100,000 people during its ten-week series of world class performances in the outdoor setting of Sigmund Stern Grove. Past seasons have included performing artists from around the world, including The Flaming Lips, Bob Moses, Chaka Khan, San Francisco Symphony, Kool & the Gang, Los Lobos, Smokey Robinson, Ziggy Marley, Carlos Santana, Allen Stone, Janelle Monae, and Diana Ross.

Position Description

The Guest Services Attendant (Restrooms) is responsible for maintaining clean, safe, and fully stocked restroom and wash facilities throughout the duration of the festival season. This role is critical to guest experience, sanitation standards, and overall event operations.
 

Availability and Commitment:

• Must be available every Sunday: May 17, 2026 - August 16, 2026 *except Memorial Day Weekend
• Must be available Saturday August 15th, 2026
• Virtual Orientation - Sunday May 17, 2026 (12:00 PM - 4:00 PM)
• On-site Orientation #1: Sunday May 31, 2026 (8:00 AM - 4:30 PM) @ Stern Grove
• On-Site Orientation #2: Sunday June 7, 2026 (8:00 AM - 5:00 PM) @ Stern Grove
• Employees will average 8 hours per week

Stern Grove Festival encourages everyone to apply and hiring priority goes to qualified individuals who can work all or most of the required dates

 

Responsibilities:

• Restock supplies including toilet paper, paper towels, soap, and sanitizer
• Remove trash and debris from portable toilets, sanitation stations and portable wash stations
• Report any maintenance issues or graffiti
• Maintain a professional, courteous demeanor when interacting with guests
• Follow all health, safety, and hygiene protocols

Requirements:

• Prior janitorial, custodial, or event experience preferred
• Ability to work in fast-paced, high-traffic environments
• Strong attention to detail and cleanliness standards
• Good communication and customer service skills
• Ability to follow instructions and safety procedures

 

Benefits:

• Competitive hourly wage
• Opportunity to be part of a dynamic and inclusive community event
• Gain valuable experience in event support and hospitality
• Support a meaningful cause and make a positive impact in the community

 

Reporting Relationships

All Guest Services Staff are part of the Operations Department. Guest Services Staff report directly to the Festival Operations Manager under the direction of the Director of Operations.

 

Work Environment / Physical Demands

• The work environment characteristics and the physical demands described here are representative of those an employee encounters while successfully performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; and talk and hear. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• The noise level in the work environment is usually moderate. Occasionally sound levels may exceed 100 db. All efforts will be made to protect employee’s hearing.
• The above statements are intended to describe the general nature and level of work performed by the incumbent in this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills.

Locations

• Sigmund Stern Grove, 19th Avenue and Sloat Boulevard, San Francisco
• Video conference for Orientation

Compensation 

• Starting at $25 and commensurate with experience.

Email

• If you have any questions, please email jobs@sterngrove.org

EEO Statement:

SGFA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.  In addition to federal law requirements, SGFA complies with applicable state and local laws governing non-discrimination in employment.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, leaves of absence, compensation and training.  SGFA expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.