This agreement is entered into between Comfort Home Care (the “Agency”) and the undersigned Client or authorized representative (the “Client”). By signing this agreement, the Client acknowledges they have read and agree to the terms outlined below.
1. Services Provided
Comfort Home Care agrees to provide non-medical personal care services including but not limited to: assistance with activities of daily living (bathing, dressing, grooming, toileting); light housekeeping and laundry; meal planning and preparation; medication reminders (non-clinical only); companionship and supervision; and transportation as outlined in Section 6. All services are performed by trained, background-checked caregivers employed by Comfort Home Care. The Agency does not provide nursing, clinical, or medical services of any kind.
2. Rates & Payment
$32.00 per hour — Standard rate (Monday–Friday, 8:00 a.m.–6:00 p.m.)
$34.00 per hour — Evenings, weekends, and holidays
Two-hour minimum applies to all scheduled visits.
Rates are subject to change with 30 days written notice to the Client.
Invoices are issued monthly and due within 15 days of the invoice date. Payment may be made by check or ACH bank transfer. A $25.00 late fee applies the first business day a balance becomes overdue. Balances remaining unpaid after 30 days will accrue interest at 1.5% per month (18% annually) until paid in full. Comfort Home Care reserves the right to suspend services for accounts with outstanding balances exceeding 30 days.
3. Cancellation & Rescheduling
The Client agrees to provide a minimum of 48 hours’ notice to cancel or reschedule any scheduled visit. Visits canceled with less than 48 hours’ notice will be billed at the full scheduled rate. Exceptions may be made at the Agency’s discretion in the event of a documented medical emergency or hospitalization. Repeated last-minute cancellations may result in review of the service agreement.
4. Liability
Comfort Home Care provides non-medical personal care assistance only and does not make medical decisions. The Client is responsible for maintaining a reasonably safe and hazard-free home environment and agrees to disclose all known safety concerns, health risks, or hazardous conditions prior to the start of services. The Agency reserves the right to remove a caregiver from a home deemed unsafe. Comfort Home Care and its employees are not liable for personal property damage, loss, or theft unless resulting from proven employee negligence. The Agency is not liable for adverse outcomes resulting from following instructions provided by the Client, family members, or other third parties outside the established care plan.
5. Confidentiality
All client information is kept strictly confidential and used solely for the purpose of coordinating and delivering care. Information will not be shared with third parties without the Client’s written consent, except as required by law or in the event of a medical emergency. Comfort Home Care complies with applicable HIPAA privacy standards.
6. Transportation
With the Client’s written permission on file, caregivers may operate the Client’s personal vehicle to assist with errands, appointments, or other needs. The Client agrees to ensure the vehicle is properly insured, registered, and safe to operate, and holds Comfort Home Care harmless from liability for accidents, traffic citations, or mechanical failures during authorized use. Caregivers will not transport clients during medical emergencies.
7. Termination of Services
Either party may terminate this agreement with 7 days’ written notice delivered by email, fax, or postal mail. Comfort Home Care may terminate immediately and without notice if the Client or household poses a safety or health risk to caregivers, the account is significantly past due and unresponsive to collection attempts, or there is documented abuse, harassment, or inappropriate conduct toward Agency staff. The Client remains responsible for all services rendered through the termination date.
8. Emergency Protocols
In the event of a medical emergency, caregivers will contact emergency services (911) immediately, notify the Client’s emergency contact, and notify Comfort Home Care management as soon as safely possible. Caregivers will not transport clients during medical emergencies and will not administer medications under any circumstances. All incidents will be documented per Agency protocol.
9. Client Responsibilities
The Client agrees to: maintain a clean, safe, and respectful environment for caregivers; communicate schedule changes, concerns, and feedback promptly and clearly; provide access to supplies, equipment, and areas of the home necessary for care; treat all Comfort Home Care staff with dignity and respect at all times; and notify the Agency of any changes in health status, living situation, or care needs that may affect service delivery.
10. Client Rights
As a client of Comfort Home Care, you have the right to: be treated with dignity, respect, and compassion at all times; receive care that is consistent, reliable, and tailored to your needs; be informed of your care plan and participate in decisions about your care; refuse any service or caregiver without fear of retaliation; have your personal and medical information kept private and confidential; voice a concern or grievance and have it addressed promptly; receive advance notice of any changes to rates, services, or scheduling; and terminate services at any time with proper notice as outlined in Section 7.
11. Grievance Process
Concerns may be directed to Comfort Home Care at any time: Phone: 208-681-5533 • Email: info@comforthomecare.org • Fax: 208-759-7701. All grievances will be acknowledged within 2 business days and resolved or responded to within 7 business days. Comfort Home Care will not retaliate against any client or family member for raising a concern in good faith.
12. Agency Information
Comfort Home Care • NPI: 1720863939 • VA Community Care Network / TriWest Credentialed Provider • Serving Southeast Idaho • 208-681-5533 • info@comforthomecare.org