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1. Strong verbal and written communication skills
2. Effective outbound calling and interpersonal skills
3. Empathy and sensitivity while handling distress cases
4. Basic understanding of domestic violence and women's safety issues
5. Knowledge of complaint handling and grievance redressal systems
6. Data management, documentation, and reporting skills
7. Coordination and stakeholder management ability
8. Problem-solving and decision-making skills
9. Time management and ability to handle multiple cases simultaneously
10. Basic technical skills (MS Excel, MIS reporting, call tracking systems)
11. Ability to work under pressure in a fast-paced environment
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