Accessibility Survey Card Form

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Airport Accessibility Survey

This survey gathers feedback to evaluate accessibility improvements and barriers at the airport to be addressed. Please respond to any questions that apply to your experience at the airport and feel free toomit any questions that are not related. Please note you can submit anonymously if choose.

49Questions

1
What is your role at the airport?
Passenger
Employee
Service Provider / Vendor
Visitor / Companion
2
Do you identify as a person with a disability?
Yes
No
Prefer not to say
3
Type of disability
Mobility
Vision
Hearing
Cognitive / Neurodivergent
Mental health
Other
4
Please specify other type of disability
5
Ease of entering the airport
1
2
3
4
5
Worst
Best
6
Ease of navigating inside the airport
1
2
3
4
5
Worst
Best
7
Availability of assistance
1
2
3
4
5
Worst
Best
8
Overall accessibility experience at the airport
1
2
3
4
5
Worst
Best
9
General accessibility experience – comments
10
Entrances and exits are accessible
1
2
3
4
5
Not accessible
Fully accessible
11
Parking is accessible
1
2
3
4
5
Not accessible
Fully accessible
12
Washrooms are accessible
1
2
3
4
5
Not accessible
Fully accessible
13
Seating areas are accessible
1
2
3
4
5
Not accessible
Fully accessible
14
Wayfinding is accessible
1
2
3
4
5
Not accessible
Fully accessible
15
Barriers experienced in physical spaces
16
Information is available in accessible formats
1
2
3
4
5
Worst
Best
17
Website accessibility
1
2
3
4
5
Worst
Best
18
Announcements are clear and accessible
1
2
3
4
5
Worst
Best
19
Staff communication is inclusive and respectful
1
2
3
4
5
Worst
Best
20
Barriers experienced in communication
21
Recruitment processes are accessible
1
2
3
4
5
Worst
Best
22
Workplace accommodations are available and effective
1
2
3
4
5
Worst
Best
23
Training on accessibility is provided
1
2
3
4
5
Worst
Best
24
Workplace culture supports inclusion
1
2
3
4
5
Worst
Best
25
Barriers experienced or suggestions:
26
Accessibility of curbside drop-off/pick-up
1
2
3
4
5
Worst
Best
27
Ground transportation options
1
2
3
4
5
Worst
Best
28
Boarding/deplaning assistance availability
1
2
3
4
5
Worst
Best
29
Barriers experienced:
30
Accessibility is considered in services provided
1
2
3
4
5
Worst
Best
31
Assistive devices/services are available when needed
1
2
3
4
5
Worst
Best
32
Comments
Huge
Large
Normal
Small
Ok
Ok
33
Services (security, check-in, baggage) are accessible
1
2
3
4
5
Worst
Best
34
Wait times for accessibility assistance are reasonable
1
2
3
4
5
Worst
Best
35
Accessibility needs are handled effectively
1
2
3
4
5
Worst
Best
36
Barriers experienced:
37
Are you aware of the airport’s accessibility feedback process?
Yes
No
38
Is the accessibility feedback process easy to access and use?
1
2
3
4
5
Worst
Best
39
Did you receive a response to previous feedback
Yes
No
N/A
40
Comments
41
In the past year, have you noticed improvements in accessibility at the airport?
Yes
No
Unsure
42
If yes, what improvements have you noticed?
43
What barriers still exist?
44
Priority improvements – other
45
Additional comments, suggestions, or experiences
46
Would you like to be contacted regarding your feedback?
Yes
No
47
Contact info
48
Would you be interested in joining the YSJ Accessibility Committee?
Yes
No
49
Contact info
Should be Empty:

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