NOVALINK RMA Request

NOVALINK RMA Request Form

For NOVALINK devices only
Refunds: must be requested 30 days from the date of purchase, and must have been purchased from https://novalinksecurity.com/ to be eligible for a refund. If you purchased from another store, retailer, or website, you will need to contact them within their designated return period to request a return for a refund.

Warranty replacements: please ensure you are within your 1-year warranty period and that you understand the RMA policy as outlined here [LINK TO NOVALINK WARRANTY PAGE]. Please review our return policy before submitting a request.
Your Full Name
Email

Confirmation Email
Phone Number
Please enter a valid phone number.Format: (000) 000-0000.
Address

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code
Request Type

Other (please specify in box labeled "Additional Information")
Reason for RMA
Device Model #
Quantity of Devices Needing RMA
Serial Number of product(s) being returned

Purchase Information

Used to verify order information
Website purchased from?
What website did you purchase from? Ex. Amazon
Order Number
Proof of purchase

Please upload a PDF file or screenshot of the order receipt with the purchase date and models purchased visible.
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Support Confirmation Code
Code provided by a technical support agent.
Additional Information
Please provide any additional information regarding your request
Attach Files/ Screenshots

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Please check out our Support Knowledge Base and our tutorial videos at the following links:

https://novalinksecruity.zendesk.com/hc/en-us

[NOVALINK YOUTUBE/VIDEO TUTORIALS]
Captcha
If you are experiencing any issues related to submitting the form, please contact us at [NOVALINK SUPPORT EMAIL]. This is intended solely for addressing form issues and should not be used for any other purpose. Failure to fill out the form for a support issue properly will result in delays in the troubleshooting process and will require a form submission to be completed.
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NOVALINK RMA Request Form