CAT Mobility Paratransit Survey
Thank you for riding CAT Mobility. Your feedback helps us improve service and better support our riders. We appreciate you taking a few moments to complete this survey.
Date
*
-
Month
-
Day
Year
Date
Overall, how satisfied were you with your trip today?
*
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Was your vehicle picked up within your scheduled pickup window?
*
Yes
No
How would you rate your operator’s courtesy and professionalism?
*
Excellent
Good
Fair
Poor
How would you rate the safety of your trip?
*
Excellent
Good
Fair
Poor
Was the vehicle clean and comfortable?
*
Yes
Somewhat
No
Did you arrive at your destination in a reasonable amount of time?
*
Yes
No
How easy was it to schedule your trip?
*
Very Easy
Easy
Difficult
Very Difficult
Which method did you use to schedule your trip?
*
IT Curves App
CAT Mobility Reservation Request Form (CAT Website)
Customer Call Center Advocates
Other
Did the operator properly assist with mobility devices, tie-downs, and seatbelts?
*
Always
Sometimes
No
Not Applicable
Did the operator provide appropriate assistance to and from the vehicle?
*
Always
Sometimes
No
Not Applicable
How would you rate CAT Mobility service overall?
*
Excellent
Good
Fair
Poor
What is the biggest area where CAT Mobility could improve service?
*
On-Time Performance
Scheduling Process
Communication/Trip Updates
Customer Service
Ride Length
Vehicle Comfort/Cleanliness
Other
Would you like CAT Mobility to contact you regarding your feedback?
*
Yes
No
If yes, please provide your phone number
Do you have any other suggestions, concerns, or comments regarding CAT's Mobility service?
Email
example@example.com
Submit
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