HelloFresh User Experience Survey
Share your experience with HelloFresh and help improve the service.
In the last 12 months, which of these best describes you?
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I've never tried HelloFresh
I only tried the HelloFresh free trial and didn't continue past it
I'm currently subscribed to HelloFresh and receive a box most weeks
I'm currently subscribed to HelloFresh but skip more weeks than I receive
I cancelled HelloFresh within the last 12 months
In a typical month while subscribed to HelloFresh, how many weeks did you actually receive a box?
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4 of 4
3 of 4
2 of 4
1 of 4
0 of 4
Think about the LAST time you opened the HelloFresh menu. How many recipes did you actually want to cook?
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4 or more
2-3
Just 1
None
Compared to your first month on HelloFresh, how does the menu feel to you today?
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More varied than when I started
About the same
Less varied than when I started
I haven't been on it long enough to tell
Have you ever received a HelloFresh delivery that you did NOT intend to receive (e.g., forgot to skip, missed the cutoff)?
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Yes, more than once
Yes, once
No
I'm not sure
Which of these have you done to try and make HelloFresh work better for you? (Select all that apply)
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Set a recurring calendar reminder to skip weeks
Skipped a week specifically because the menu didn't appeal to me
Searched online or saved recipes from elsewhere because I was tired of HelloFresh recipes
Compared HelloFresh's per-serving cost to grocery alternatives
Combined HelloFresh with grocery shopping in the same week to stretch portions or value
Cancelled and re-subscribed during a promo for better pricing
I haven't done any of these
Other
When you think about what you pay for HelloFresh vs. what you actually get, what comes to mind?
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If HelloFresh could fix ONE thing tomorrow to make you order more often, what would it be?
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More menu variety
Easier skip-or-cancel flow
Lower price per serving
Bigger portions
Better recipe instructions
Other
Looking back at your last few months on HelloFresh, what stands out to you most?
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Where are you based? (Country and city)
*
Which of these best describes you right now?
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Student
Working professional (full-time)
Working professional (part-time / freelance / gig)
Family meal manager (cooking for kids or household)
Retired
Other
Secondary email (optional)
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