Sonata Fuel Tank Expansion Survey
This is a consumer-driven survey to gather data points about people's experiences working through the fuel tank remediation process with Hyundai. I was inspired to create this after having this issue with my car and finding very scarce/fragmented information about what to expect. This survey is intended ONLY for Sonata owners whose vehicles exhibited a fuel tank expansion that resulted in damage. The results of this survey will be summarized and shared on Facebook/Reddit to help other consumers know what to expect as they go through this issue. Everything is optional so feel free to fill out or ignore whichever questions you want; however, some questions are marked as required because they will impact what other questions are presented to you.
Your Sonata
Please share some information about your car.
Please select your car from the list.
Please Select
2020 Hyundai Sonata SEL Plus
2020 Hyundai Sonata Limited
2021 Hyundai Sonata SEL Plus
2021 Hyundai Sonata Limited
2022 Hyundai Sonata SEL Plus
2022 Hyundai Sonata Limited
2023 Hyundai Sonata SEL Plus
2023 Hyundai Sonata Limited
Year - Make - Model - Trim
Condition at Purchase
Please Select
New
Used
Certified Pre-Owned
What sort of purchase was this car?
Purchase Price
Including all taxes, fees, and interest. Estimation is fine if you don't have the exact amount.
Purchase State
Please Select
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
Other
Where did you buy the car?
Purchase Date
/
Month
/
Day
Year
Approximation is fine if you don't know exactly.
Vehicle's Current Status
*
Please Select
Waiting for diagnosis/estimate
Waiting for Hyundai repair decision
Waiting for buyback offer
Negotiating buyback offer
Repair in progress
Arbitration/legal process underway
Vehicle repaired successfully
Vehicle replaced by Hyundai
Vehicle bought back by Hyundai
What is happening with the car today?
Fuel Tank Expansion
Please share some information about the issue.
Date of Problem Start
/
Month
/
Day
Year
When did your car first go in for fuel tank service?
Mileage at Problem Start
Vehicle mileage at first fuel tank service encounter?
Repair Estimate
Did you ever hear from your service advisor or case manager with an estimated repair cost?
Back
Next
Resolution Details
Please share information on your approach to resolving this matter.
Which of the below, if any, did you use (or are you using) to assist with this process? (Check any that apply or leave blank for N/A.)
BBB Complaint
Consulted Attorney
Hired Attorney
Lemon Law Complaint
Arbitration
Lawsuit
Other
Please elaborate on how the method(s) you selected are/were (or aren't/weren't) helpful. If you consulted or hired an attorney and would recommend them to other consumers, feel free to include their name here. If you filed for arbitration or a lawsuit, did you do so under Magnuson Moss? DTPA? UCC?
Expectations on Next Steps
What has your service advisor said about how this is typically handled and what to expect from here?
Buyback Expectation Setting
What did Hyundai tell you to set pricing expectations? Did they mention Kelly Blue Book (KBB) value?
Initial Buyback Offer Information
What was the first buyback offer they presented (loan payoff amount, cash-in-hand, and/or vouchers, etc.)? Did they say how they arrived at that number? Did you accept it?
Buyback Counter-Offers and Updates
If you countered, what was the offer you made and how long and to what extent do they seem to be considering it?
Repair Timeline/Progress
How long did they estimate the repair would take? How long has it been so far? If any delays, what have they said about them?
Arbitration or Legal Process (Experience So Far)
Please share whatever you can, e.g. What has happened throughout the process so far that brought it to this point? Are you filing arbitration or a lawsuit? Is this under Magnuson Moss, UCC, DTPA, or something lese?
Repair Timeline
How long did they estimate the repair would take? How long did it actually take?
Repair Satisfaction
How satisfied are you with the quality of the repair? Have you had any issues with it?
Replacement Process/Timeline
How long did the replacement process take and how was the replacement vehicle selected?
Replacement Satisfaction
What vehicle did you receive? Were you satisfied with the replacement vehicle? Why or why not?
Buyback Offer Accepted
What was the offer you accepted? Please include any loan payoffs, cash-in-hand, or vouchers that were provided.
Buyback Offer(s) Rejected
If you negotiated your final offer, what was the starting point for Hyundai's initial offer? Did they explain how they reached it (e.g. Kelly Blue Book)?
Buyback Timeline
How long did the overall buyback process take?
Prior Buyback Offer(s)
Did Hyundai make you a repurchase offer that you declined in favor of a repair/replacement? If so, please share what they offered and how they positioned this offer to you.
Closing and Submission
Thank you for taking the time to share your experience with other consumers.
Is there anything you'd like to share that may help other owners dealing with this issue (e.g. what helped or didn't help, things you wish you knew earlier, etc.)
OPTIONAL: Provide your email if you'd like to receive a summary of the survey results. Otherwise, you are welcome to remain completely anonymous.
example@example.com
Submit
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