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Format: (000) 000-0000.
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- How long have you been in business?*
- How many service vehicles do you run?*
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- When a potential customer calls and no one answers, what usually happens?*
- After you send a quote, how quickly do you follow up?*
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- How often do you follow up on quotes that went quiet?*
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- A customer calls to book a job. How quickly do they typically get a confirmed appointment?*
- How do you currently manage your job schedule and crew assignments?*
- When a job gets cancelled or rescheduled last minute, what usually happens to that time slot?*
- If you stepped away from the business for two weeks with no phone access, what would happen?*
- Do your jobs get done the same way every time regardless of which crew member is on site?*
- When a crew member makes a mistake that costs you money or a client, what typically happens?*
- How would you describe the culture of accountability on your team right now?*
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- Should be Empty: