By clicking "Request Pickup", "Submit Scheduled Route Request". or "Request Patient Support Services", you authorize Best Friends Medical Courier Services to dispatch a courier. Please note our strict payment windows and operational policies:
• Mandatory Operational Surcharge: All bookings across all services include a standard $7.00 baseline surcharge ($3 fuel surcharge + $4 administrative compliance fee), which is automatically reflected in the total.
• Scheduled Contract Routes: All contracted request are billed on an immediate cycle (Net 7 or Net 15 weekly terms as per your service agreement) and do not qualify for 30-day terms.
• One-Time, On-Demand, & STAT Runs: (including after-hours, weekends, and holidays) All uncontracted or one-off emergency requests require immediate credit/debit card payment upfront before a courier can be dispatched.
• Cancellation and Operational Fees: Standard cancellations must be submitted 60 minutes prior to pickup. Cancellations within 60 minutes incur a $15.00 Late Fee. If a courier arrives and cargo is unavailable, a 100% Dry Run Fee (Base + $7 surcharge) applies.
• Patient Transition Support Services: Hospital Discharge (Belongings, Equipment, and Prescriptions only; no patient transport), Home Readiness, and Grocery runs require full upfront payment verification. To maintain routine schedules, a wait-time fee of $1.00 per minute applies automatically after the first 15 minutes at designated facility pickup locations.
• Tolls and Parking: Client agrees to reimburse Courier for all actual parking, garage, and toll expenses incurred during the performance of services. These charges will be itemized and added to the final invoice.