• 🚑 Need Immediate Emergency / STAT Dispatch? If you are experiencing a medical emergency or do not have time to fill out this form, please call our dispatch line directly at 410-246-0328. Our team will open the booking portal on our end and log your courier details over the phone to route your driver instantly. For non-urgent inquiries, routing maps, or facility setup slips, you can email our administrative team at info@bestfriendsenterprises.com or n.hill@bestfriendsenterprises.com. 

  • Medical Courier Pickup Request

    Provide your pickup details to schedule a medical courier service.
  • Date
     - -
    2 digit month, 2 digit day, 4 digit year

  • Best Friends Medical Courier Services - Rates & Services

    A division of Best Friends Enterprises L.L.C.

    Reliable, climate-controlled sedan transport.

    1. Delivery Speed Packages (Point-Point)

    NOTICE: All listed base rates include up to 10 continous travel miles from the pickup orgin. Additional mileage and handling fees are calculated automatically at checkout.

     

    • Standard Same-Day Base: $35.00 (Book by 9AM)
    • Same-Day On-Demand Base: $55.00 (4-Hour window)
    • Rush 2-Hour Window Base: $75.00
    • Urgent/STAT Route Base: $115.00 (Direct 60-90 Mins)

    2.  Residential & Specialty Services

    • Grocery Stocking Run Base:  $45.00
    • Home Discharge Package Base:  $150.00 (Prescriptions + Equipment + Groceries + Home Readiness Check)
    • Home Readiness Check Flat:  $65.00
    • Weekly Routes/Sweeps Base:  $195.00 (3-Hour Minimum)
    • Premium Service Wait Time (Discharge, Home Readiness, Grocery): First 15 minutes are included free. $1.00 per minute will automatically accrue thereafter for any courier delays at facility pickup lounges, pharmacies, or residential delivery drops.

    3.  Automatic Surcharges

    • Extended Distance Mileage:  +$2.50 per mile (Applied automatically to every mile exceeding your initial 10-mile base allowance.)
    • After Hours & Weekend  Surcharge:  +$35.00 flat fee (6PM-7AM & Sat/Sun)
    • Federal Holiday Surcharge:  +$75.00 flat fee (Applies automatically to all recognized U.S. Federal Holidays.)

    4.  Wait-Time Policy

    • Urgent/STAT Delivery:  5-Minute Grace Period - Then $1.50 per minute
    • Rush 2-Hour Delivery:  10-Minute Grace Period - Then $1.50 per minute
    • Standard/Same-Day/Specialty:  15-Minute Grace Period - Then $1.00 per minute
    • Weekly Routes & Sweep Blocks:  Unlimited Included - No extra wait fees 
    • Premium Service Wait Time (Discharge, Home Readiness, Grocery): First 15 minutes are included free. $1.00 per minute will automatically accrue thereafter for any courier delays at facility pickup lounges, pharmacies, or residential delivery drops.

    5. High-Volume Package Count Fees

    • 1 to 5 Packages included at no charge inside your package base rate.
    • 6 to 10 Packages:  +$15.00 Flat Fee
    • 11 to 20 Packages: +$30.00 Flat Fee

  • Client Identity and Logistics Contact

    *For immediate support, billing inquiries, or direct fleet updates, contact our dispatch desk at 410-246-0328 or email us at info@bestfriendsenterprises.com or n.hill@bestfriendsenterprises.com
  • Format: (000) 000-0000.

  • Routing & Multi-Stop Details

  • Cargo Specifications & Compliance

  • Select Specialty Courier Service*
  • Select Package Type & Contents*
  • Select Handling Requirements*

  • Dispatch Scheduling & Sign-Off

  • Premium Scheduling Surcharges
  • Select Precise Appointment Time (Rush, Urgent/STAT, Same-Day On-Demand, Home Discharge Package Only)
  • Select Flexible Pickup Block (Routine Services)

  • Final Checkout Summary

    *Please note: A flat $3.00 Fuel Surcharge and a $4.00 Administrative Processing Fee are automatically included in your final checkout calculation below. Please review your dynamically calculated grand total below before submitting your dispatch order confirmation.

  • By clicking 'Request Pickup,' you authorize Best Friends Medical Courier Services to dispatch a courier. Please note our strict payment windows and operational policies:

    • Mandatory Operational Surcharge: All bookings across all services include a standard $7.00 baseline surcharge ($3 fuel surcharge + $4 administrative compliance fee), which is automatically reflected in the total.

    • Scheduled Contract Routes: (including after-hours, weekends, and holidays) and all Hospital Discharge/Home Readiness/Grocery packages are billed on an immediate cycle (Net 7 or Net 15 weekly terms as per your service agreement) and do not qualify for 30-day terms.

    • One-Time, On-Demand, & STAT Runs: All uncontracted or one-off emergency requests require immediate credit/debit card payment upfront before a courier can be dispatched.

    • Operational Fees: Standard cancellations must be submitted 60 minutes prior to pickup. Cancellations within 60 minutes incur a $15.00 Late Fee. If a courier arrives and cargo is unavailable, a 100% Dry Run Fee (Base + $7 surcharge) applies.

    • Medical Concierge & Patient Continuity Services: Hospital Discharge (Belongings, Equipment, and Prescriptions only; no patient transport), Home Readiness, and Grocery runs require full upfront digital authorization. All courier wait-times at medical facility discharge lounges exceeding 15 minutes will be billed automatically at $1.00 per minute.

    All contractual account payments must be issued directly to Best Friends Enterprises L.L.C. via check or Novo ACH transfer. For billing questions or immediate dispatch changes, contact our office at 410-246-0328; or email info@bestfriendsenterprises.com or n.hill@bestfriendsenterprises.com.

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