All In - Member Pilot

Thank you for agreeing to provide feedback on your experience so far.

In section 1, we will ask a few questions about your experience of creating the login for your account.
In section 2, we will ask a few questions about your experience of setting up your access profile.

Which organisation referred you to take part in this pilot?

What is your name? We will only use this so we can identify the account if there's specific feedback to address

First NameLast Name

Which organisation referred you to take part in this pilot?

Did you complete all parts of the process? This includes creating your account login, verifying your email, and creating your profile of access requirements

If no/not sure, please explain where you got to and what blocked you from completing

1. Creating the login for your All In account

This included:

entering your name
email address
creating a password
verifying your email address

1a. How easy was it to create your All In account login?

1 is Very difficult, 5 is Very easy

1b. Please explain your answer to 1a.

1c. Approximately, how long did it take you to create your account?

1d. Do you have any other comments about your experience of creating your account?

2. Setting up your access profile

This involved selecting access categories and then choosing all of your access requirements and preferences.

2a. How easy was it to set up your access profile?

1 is Very difficult, 5 is Very easy

2b. Please explain your answer to 2a.

If you selected 1 or 2, please explain what was difficult and what would have made the process easier. If you found the process easy, it would be useful to understand what was good about it.

2c. Approximately, how long did it take you to set up your access profile?

2d. Did the category names make sense?

2e. Were there any categories missing?

2f. Please explain your answers to 2d and 2e.

Let us know which (if any) category names didn't make sense, and what would have been a more clear name. Let us know (if any) what categories were missing.

2g. Were any of your access requirements or preferences missing?

2h. If relevant, please let us know which requirements or preferences were missing

2i. Do you have any other comments about your experience of setting up your access profile?

3. Other

Our Member Support team are currently writing support articles to help members with setting up their All In accounts, access profiles etc.

3a. If any, what support would you have benefitted from during this process?

If you selected either Assistance Dogs or Essential Companion Tickets as one of your access requirements, you might have seen the option to upload evidence. This is optional.

3b. If you decided to upload evidence for an access requirement, you're welcome to provide any feedback on this process

You might like to consider how clear the messaging was about evidence requirements, how easy it was to upload your documents, and the evidence review/approval process

3b. Please share any other feedback you have about your experience

Can All In use some of your responses anonymously as part of All In promotion?