The SUP Company Warranty Claim Form
Please complete this form with detailed information and photos to help us assess your warranty issue efficiently.
Customer Details
Full Name
*
First Name
Middle Name
Last Name
Email Address
*
example@example.com
Phone Number
*
Please enter a valid phone number.
Format: (000) 000-0000.
Purchase Email Address
*
example@example.com
Order Number
*
Product Details
Product Brand
*
Product Model
*
Product Category
*
Please Select
Inflatable SUP
Rigid SUP
Paddle
Kitesufing
Surfboard
Efoil or Foil Assist
Wetsuit
Kayak
Accessory
Other
Serial Number
*
Serial Number Photo
*
Upload a File
Drag and drop files here
Choose a file
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Issue-Specific Diagnostics
What type of issue are you experiencing?
*
Inflatable board losing air
Pump gauge issue
Paddle clip / pushpin issue
Seam, glue, fault or delamination issue
Efoil, Foil Drive or electrical issue
Damaged on arrival
Missing part
Other product fault
Not sure
Is the leak around the valve?
Yes
No
Not sure
Have you tried tightening the valve with the supplied valve spanner?
Yes
No
Not yet
Where does the air appear to be escaping from?
Guidance for inflatable board leaks
What is wrong with the gauge?
Is the gauge fully tightened into the pump handle?
Yes
No
Not sure
Guidance for pump gauge issues
Did refitting the gauge solve the issue?
Yes
No
Not yet
If solved
What happened with the paddle clip or pushpin?
Guidance for paddle clip / pushpin issues
Did this solve the paddle clip / pushpin issue?
Yes
No
Not yet
If solved
Where is the seam, glue, fault or delamination issue located?
When was the issue first noticed?
-
Month
-
Day
Year
Date
Has the product been used since the issue was noticed?
Yes
No
Not sure
Full product images
*
Upload a File
Drag and drop files here
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of
Serial number
*
Close-up fault images
*
Upload a File
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of
What type of electrical issue is it?
Warning lights, beeping, or error messages
Short video of the electrical issue (if relevant)
Upload a File
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of
Was the packaging damaged on arrival?
Yes
No
Not sure
Packaging photos
Upload a File
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of
Damaged item photos
Upload a File
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of
General Claim Details
Date issue was first noticed
*
-
Month
-
Day
Year
Date
How many times has the product been used?
*
Where and how has the product been stored?
*
Has the product been stored dry and away from direct heat or sunlight?
*
Yes
No
Unsure
Have you tried basic troubleshooting?
*
Yes
No
Troubleshooting already tried
Description of the issue
*
Required Uploads
Full board/product photo
*
Upload a File
Drag and drop files here
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of
Close-up fault photo
*
Upload a File
Drag and drop files here
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Cancel
of
Deck-side full photo (required for paddleboards)
Upload a File
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of
Bottom-side full photo (required for paddleboards)
Upload a File
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Additional supporting photos
Upload a File
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of
Short video upload (if the issue is only visible or audible in video)
Upload a File
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Declarations
Declarations
*
Product was purchased from The SUP Company
Information provided is accurate
Submitting this claim does not mean the claim is accepted
The SUP Company may share claim details, images, and videos with the relevant brand or supplier
Further information may be required
If not covered under warranty, repair or replacement costs may apply
Anything else we should know?
Submit Warranty Claim
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