SELLER OF TRAVEL DISCLOSURE and TERMS AND CONDITIONS
(Please review the document below. By checking the acknowledgments that follow, you confirm you have read and understood these terms.)
1. SELLER OF TRAVEL DISCLOSURE
JB Wine Adventures LLC
CST: 2170787-40
TCRC: 710354
1777 Woodside Court
Concord, CA 94519
510-810-6065
A. CONSUMER INFORMATION
Consumer information will not be shared by JB Wine Adventures LLC with other agencies except as required for reservations.
B. CANCELLATION
Upon cancellation of the transportation or travel services, where the passenger is not at fault and has not canceled in violation of any terms and conditions previously clearly and conspicuously disclosed and agreed to by the passenger, all sums paid to the seller of travel for services not provided will be promptly paid to the passenger, unless the passenger advises the seller of travel in writing, after cancellation.
This provision does not apply where the seller of travel has remitted the payment to another registered wholesale seller of travel or a carrier, without obtaining a refund, and where the wholesaler or provider defaults in providing the agreed-upon transportation or service. In this situation, the seller of travel must provide the passenger with a written statement accompanied by bank records establishing the disbursement of the payment, and if disbursed to a wholesale seller of travel, proof of current registration of that wholesaler.
C. PURCHASE MONEY DISCLOSURES
The passenger’s purchase money is protected under the Seller of Travel Act. California law requires certain sellers of travel to have a trust account or bond. This business has a trust account per TCRC requirements. This Seller of Travel is not a participant in the California Travel Consumer Restitution Fund.
D. PAYMENT SCHEDULE
Total Trip Investment: $10,500 per person
Initial Deposit: $3,500 (Non-refundable) Payment to vendors
Due July 1st: $3500 -Payment to vendors
Due July 15th: $3500- Final payment to vendors
Amount paid to date:
E. ITINERARY
Itinerary was developed by JB Wine Adventures and Simple Red. Ground transportation to and from Florence Airport and between all event locations beyond walking distance are provided. Air fare is not provided by JB Wine Adventure LLC.
Itinerary may be subject to change in the case of unforeseen circumstances-
DAY 1 • SEPT 18
Arrival in Florence
Private luxury transfer to Kraft Hotel. Welcome reception on the rooftop bar with Tuscan wines and hors d'oeuvres overlooking the city.
Hotel: Kraft Hotel
DAY 2 • SEPT 19
Discover Florence & The Duomo
Private guided walking tour — the magnificent Duomo complex, Giotto's Bell Tower, Piazza della Signoria. Michelin-recognized dinner with wine pairing.
Hotel: Kraft Hotel
DAY 3 • SEPT 20
Renaissance Masterpieces
Private Uffizi Gallery tour with priority entry and personal headsets. Curated wine library tasting. Michelin-starred dinner celebrating exceptional Tuscan flavors.
Hotel: Kraft Hotel
DAY 4 • SEPT 21
Tuscan Cooking Experience
Free morning along the Arno River. Hands-on pasta-making at Accademia with expert chefs. Wine-paired dinner — your own fresh creations on the plate.
Hotel: Kraft Hotel
DAY 5 • SEPT 22
Truffle Hunting & Chianti Wines
Truffle hunt in the Chianti hills. Lunch and tasting at Gagliole Winery. Guided tour of Siena Cathedral. Dinner at Michelin-recommended Osteria Le Logge.
Hotel: Athena Hotel - Siena
DAY 6 • SEPT 23
Brunello di Montalcino
Private vertical tasting of four Brunello vintages at founding estate Capanna Winery. Free time in charming Montalcino. Seven-course menu at Michelin-starred Gallo Nero.
Hotel: Athena Hotel - Siena
DAY 7 • SEPT 24
San Gimignano & Chianti
UNESCO hilltop town exploration followed by Vernaccia di San Gimignano estate wine tasting and lunch. Afternoon arrival at the magnificent five-star Hotel Le Fontanelle in the Chianti countryside.
Hotel: Hotel Le Fontanelle
DAY 8 • SEPT 25
A Day in the Countryside
Relax at Le Fontanelle — pool, spa, vineyard walks, cycling. Farewell dinner at Ristorante La Colonna with curated wine pairings.
Hotel: Hotel Le Fontanelle
DAY 9 • SEPT 26
Departure —
After breakfast, private luxury Mercedes transfer to Florence Airport.
2. TERMS AND CONDITIONS
By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:
i. he/she has read these Booking Conditions and has the authority to and does agree to be bound by them;
ii. he/she consents to our use of personal data in accordance with our Privacy Policy and is authorized on behalf of all persons named on the booking to disclose their personal details to us, including where applicable special categories of data (such as information on health conditions or disabilities and dietary requirements);
iii. he/she is over 18 years of age and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services;
iv. he/she accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.
A. THE SCOPE OF THESE CONDITIONS
A.1. In these Conditions a Package bears the meaning given in the Package Travel and Linked Travel Arrangements Regulations 2018.
*A.2. Your booking and contract are governed exclusively by English law and are subject to the jurisdiction of the courts of England and Wales.
A.3. The booking conditions apply equally to you and to all persons named in your booking.
A.4. Only we, the person who makes or pays for the booking and those individuals whose names appear in the booking and who will be using the services shall have any rights to enforce any of these booking conditions.
A.5. Only we or the person who makes the booking or payment may cancel or change it or any part of it and the consent of any other person whose names appear on the booking is not required for any such change or cancellation (subject to the terms below which deal with cancellations or amendments to the arrangements).
B. CONSUMER PROTECTION
B.1. We are a company committed to customer satisfaction and consumer financial protection. For our package holidays which don’t include flights we are therefore pleased to announce that, at no extra cost to you, and in accordance with ” Travel Consumer Restitution Corporation (TCRC)” all passengers booking with JB Wine Adventures LLC are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of JB Wine Adventures LLC. This insurance has been arranged by AIG Travel Guard.
B.2. Claims: In the unlikely event of Insolvency, you must Inform Travel Consumer Restitution Corporation (TCRC), 13 Dean Way, Chico, CA 95926, Phone: (530) 809-4220, Website: Travel Consumer Restitution Corporation (TCRC). Please ensure you retain the booking confirmation as evidence of cover and value. Policy exclusions: This policy will not cover any monies paid for Travel Insurance or any claim relating to Air Flights. If you have booked flights as part of your travel, you should ensure that the company with which you booked the flights has the appropriate CAA/ATOL bonds in place.
You can book your Package either by telephone call or via email to us. Upon receipt of your booking request we will require a deposit of 25% or 30% of the total cost of the holiday unless you book 10 weeks or less before departure, in which case the full payment will be required. We will notify you before booking the relevant deposit required. When we receive the deposit from you we will send you a booking confirmation invoice. We reserve the right to return your deposit and decline to issue a booking confirmation at our absolute discretion. A binding contract will come into existence between you and us as soon as we have issued you with a booking confirmation that will confirm the details of your booking.
The full balance of the holiday price is due no later than 9 weeks before your departure date (July 15, 2026) . If you fail to make payment before the due date, we reserve the right to cancel the booking in its entirety and any deposit paid will not be refunded and you will be liable for cancellation charges set out in condition 8.4.
C. ACCURACY
We endeavor to ensure that all the information and prices both on our website and in our brochures are accurate, however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before you make your booking.
D. Transfer of Booking
D.1. If you or any member of your party is prevented from traveling, that person(s) may transfer their place to someone else, subject to the following conditions:
a. that person is introduced by you and satisfies all the conditions applicable to the holiday;
b. we are notified not less than 7 days before departure;
c. you pay any outstanding balance payment, an amendment fee of [£50] per person transferring, as well as any additional fees, charges or other costs arising from the transfer; and
d. the transferee agrees to these booking conditions and all other terms of the contract between us.
Note: You and the transferee remain jointly and severally liable for payment of all sums. If you are unable to find a replacement, cancellation charges as set out in clause 8 will apply in order to cover our estimated costs. Otherwise, no refunds will be given for passengers not traveling or for unused services.
Important Note: Certain arrangements may not be amended or transferred after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements.
E. IF YOU CANCEL YOUR BOOKING BEFORE DEPARTURE
E.1. Any cancellation of a Package must be made in writing by the person who signed the original booking form.
E.3. Should one or more members of a party cancel, it may increase the per person holiday price of those still traveling and you will be liable to pay this increase.
E.4. For full or part cancellation by you (other than cancellation of flights) the following charges apply: (the cancellation charge is expressed as a percentage of the total Package price):
E.5. Please note that amendment charges are not refundable in any circumstances.
E.6. Important Note: Certain arrangements may not be amended after they have been confirmed and any alteration or cancellation could incur a cancellation charge of up to 100% of that part of the arrangements in addition to the charge above.
E.7. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
E.8. Charges for your cancellation are calculated from the date we receive written notification from you.
Cancellation by You due to Unavoidable & Extraordinary Circumstances:
E.9. You have the right to cancel your confirmed holiday before departure without paying a cancellation charge in the event of “unavoidable and extraordinary circumstances” occurring at your holiday destination or its immediate vicinity and significantly affecting the performance of the holiday or significantly affecting the transport arrangements to the destination. In these circumstances, we shall provide you with a full refund of the monies you have paid but we will not be liable to pay you any additional compensation. Please note that your right to cancel in these circumstances will only apply where the Foreign and Commonwealth Office advises against travel to your destination or its immediate vicinity. For the purposes of this clause, “unavoidable and extraordinary circumstances” means warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination.
E.10. This clause 8 outlines the rights you have if you wish to cancel your booking. Please note that there is no automatic statutory right of cancellation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (Directive 2011/83/EU).
E.11. Changing your holiday due to Covid-19
We will have no liability for any refunds, compensation, costs, expenses or other losses of any kind incurred by you (including, where applicable, the cost of medical treatment), in the following circumstances:
E.11.1. If you, or anyone in your booking party, test positive for Covid-19 and have to quarantine for a period of time, or are notified or otherwise become aware that you have, or suspect you may have, come into close contact with someone who has tested positive for Covid-19 (or where they otherwise suspect they may have Covid-19) and have to self-isolate for a period of time.
If this happens within 14 days of your departure date, you must contact us as you may no longer be able to travel.
We will offer you the following options where possible and subject to availability:
– Postponing your holiday to a later date. We will notify you of any impact on the price the postponement may have (please note that you may have to pay full cancellation charges on some elements of your holiday, such as the flight, as well any increase in cost imposed by other suppliers);
– If not everyone on the booking is affected, you will have the right to transfer your place on the holiday to another person nominated by you, subject always to the requirements of clause 3.2
– Cancelling your holiday, in which case our standard cancellation charges will apply as at the date of cancellation by you. You may be able to claim these costs back from your travel insurance provider.
If this happens while you are on your holiday, please notify us without delay and we will provide such reasonable assistance as we can in the circumstances. However, we will not be responsible for covering the cost of any curtailment of your holiday, missed transport arrangements, additional accommodation required, or other associated costs incurred by you. You must ensure you have travel insurance which covers these costs.
E.11.2. You fail any tests, checks or other measures imposed by a supplier, airline, port or airport, border control authority or other government body or local authority or fail to submit for testing or assessment when requested to do so, and as such you are denied entry to board the flight, entry to the destination, access to the services or you are otherwise unable to proceed with the holiday, or that portion of the holiday.
You are responsible for complying with any official guidance from governments or local authorities, both in the UK, US, and whilst on your holiday. You.also acknowledge that the suppliers providing your holiday, including airlines, hotels and excursion providers, will need to comply with national and/or local guidance and requirements relating to Covid-19, and have implemented certain measures as a result. This will likely include specific requirements regarding personal protective equipment, such as use of face-masks by staff (and you may be required to wear a face-mask as well), social distancing, maximum number restrictions on the use of certain facilities, designated alternative entrance and exit routes, mandatory hand sanitization, limited entertainment options and limited food/drink availability. We do not expect these measures to have a significant impact on your enjoyment of the holiday and all measures will be taken with the purpose of securing your safety and those around you.
F. ALTERATIONS OR CANCELLATIONS BY US
F.1. Every effort is made by us to book your holiday as originally planned and it is unlikely that the holiday should have to be altered or cancelled. Unfortunately as we plan your holiday arrangements many months in advance we may, however, occasionally have to make changes or cancel your booking and we reserve the right to do so at any time. If we do have to make changes we will inform you as to the changes as soon as we reasonably can.
Changes:
F.2. If we make a minor change to your holiday, we will make reasonable efforts to inform you or your travel agent as soon as reasonably possible if there is time before your departure but we will have no liability to you.
Examples of minor changes include change of accommodation to another of the same or higher standard.
F.3. Occasionally we may have to make a significant change to your confirmed arrangements. Examples of “significant changes” include the following, when made before departure:
a. A change of accommodation area for the whole or a significant part of your time away.
b. A change of accommodation to that of a lower standard or classification for the whole or a significant part of your time away.
Cancellation:
F.4. We will not cancel your travel arrangements less than [60 days] before your departure date, except for reasons of force majeure or failure by you to pay the final balance. We may cancel your holiday before this date if, e.g., the minimum number of clients required for a particular travel arrangement is not reached.
F.5. If we have to make a significant change or cancel, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of:
i. for significant changes: accepting the changed arrangements; or
ii. having a refund of all monies paid; or
iii. accepting an offer of alternative travel arrangements of a comparable or higher standard from us, if available (at no extra cost); or
iv. if available, accepting an offer of alternative arrangements of a lower standard, with a refund of the price difference between the original arrangements and the alternative arrangements.
F.6. You must notify us of your choice within 7 days of our offer. If we do not hear from you within 7 days, we will contact you again to request notification of your choice. If you fail to respond again, we will assume that you have chosen to accept the change or alternative booking arrangements.
Insurance
Trip insurance is strongly recommended.
F.7. If we cancel or make a significant change and you accept a refund, we will provide a full refund of your travel insurance premiums if you paid them to us and can show that you are unable to transfer or reuse your policy.
Compensation
F.8. In addition to a full refund of all monies paid by you, we will pay you compensation as detailed below to be determined by us, in the following circumstances:
a. If, where we make a significant change, you do not accept the changed arrangements and cancel your booking;
b. If we cancel your booking and no alternative arrangements are available.
Note: The compensation that we offer does not exclude you from claiming more if you are entitled to do so.
*IMPORTANT NOTE: We will not pay you compensation in the following circumstances:
a. where we make an insignificant or minor change;
b. where we make a significant change or cancel your arrangements more than [70 days] before departure;
c. where we make a significant change and you accept those changed arrangements or you accept an offer of alternative travel arrangements;
d. where we have to cancel your arrangements as a result of your failure to make full payment on time;
e. where the change or cancellation by us arises out of alterations to the confirmed booking requested by you;
f. where we are forced to cancel or change your arrangements due to Force Majeure (see clause 10).
F.9. If we become unable to provide a significant proportion of the arrangements that you have booked with us after you have departed, we will, if possible, make alternative arrangements for you at no extra charge and where those alternative arrangements are of a lower standard, provide you with an appropriate price reduction.
G. FORCE MAJEURE
Except where otherwise expressly stated in these Booking Conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by “Force Majeure”. For the purposes of these Booking Conditions, Force Majeure means any event beyond our or our supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned’s control.
H. YOUR RESPONSIBILITY
H.1. It is a condition of booking that all party members carry travel insurance with sufficient liability, medical, personal accident and cancellation cover from the date of confirmation. If you fail to take out insurance or your insurance is not comprehensive with sufficient liability, medical, personal accident and cancellation cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available..
H.2. If, in our reasonable opinion or the reasonable opinion of the provider of any part of your Package, you are behaving in a way which will cause or is likely to cause danger or distress or annoyance to others or damage to property, we may terminate your booking. If this happens, we will not pay you anything and you will be responsible for your travel back to traveler’s country of origin. If we incur any expenses as a result of your behavior you shall fully compensate us for that expense.
I. PASSPORT, VISA AND IMMIGRATION REQUIREMENTS & HEALTH FORMALITIES
I.1. It is your responsibility to check and fulfill the passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up to date position in good time before departure.
I.2. Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting. For further information contact the Passport Office in your country of origin.
J. SPECIAL REQUESTS
Any special requests must be advised to us at the time of booking e.g. diet, room location, a particular facility at a hotel etc. You should then confirm your requests in writing. Whilst every effort will be made by us to try and arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed by us. We do not accept bookings that are conditional upon any special request being met.
K. DISABILITIES AND MEDICAL PROBLEMS
We are not a specialist disabled holiday company, but we will do our utmost to cater for any special requirements you may have. If you or any member of your party has any medical problem or disability which may affect your booking, please provide us with full details before you make your booking so that we can try to advise you as to the suitability of your chosen arrangements. We may require you to produce a doctor’s certificate certifying that you are fit to participate. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details.
L. COMPLAINTS AND CLAIMS
L.1. We can usually rectify problems very quickly if notified of them. If you have cause to complain during your Package please notify the local supplier (hotel, Transfer Company, golf course) immediately and notify us as soon as possible by contacting operations@www.smoothred.com or calling us on 020 8877 4945. If the matter is not resolved please notify us in writing to our office as soon as possible and in any event no later than 42 days of your return home. If you do not notify us and our suppliers we will be unaware of the problem and we will be unable to resolve your complaint and this may prejudice any claim you have for compensation from us.
L.2. Please note that we offer an Alternative Dispute Resolution service through our ABTA membership. Please see clause 24 for further details.
M. OUR LIABILITY TO YOU
M.1. We will accept responsibility for the arrangements we agree to provide or arrange for you as an “organizer” under the Package Travel and Linked Travel Arrangements Regulations 2018, as set out below and as such, we are responsible for the proper provision of all travel services included in your package, as set out in your confirmation invoice. Subject to these Booking Conditions, if we or our suppliers negligently perform or arrange those services and we don’t remedy or resolve your complaint within a reasonable period of time, and this has affected the enjoyment of your package holiday you may be entitled to an appropriate price reduction or compensation or both. You must inform us without undue delay of any failure to perform or improper performance of the travel services included in this package. The level of any such price reduction or compensation will be calculated taking into consideration all relevant factors such as but not limited to: following the complaints procedure as described in these Booking Conditions and the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your holiday. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.
M.2. We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:
M.2.1. the acts and/or omissions of the person affected; or
M.2.2. the acts and/or omissions of a third party unconnected with the provision of the services contracted for and which were unavoidable and extraordinary; or
M.2.3. Force Majeure (as defined in clause 10).
M.3. We limit the amount of compensation we may have to pay you if we are found liable under this clause:
M.3.1. loss of and/or damage to any luggage or personal possessions and money: the maximum amount we will have to pay you in respect of these claims is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are required to have adequate insurance in place to cover any losses of this kind.
M.3.2. Claims not falling under M.3.1 above and which don’t involve injury, illness or death: the maximum amount we will have to pay you in respect of these claims is up to three times the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your booking.
M.3.3. Claims in respect of international travel by air, sea and rail, or any stay in a hotel:
M.3.3.1. The extent of our liability will in all cases be limited as if we were carriers under the appropriate Conventions, which include The Warsaw/Montreal Convention (international travel by air); The Athens Convention (with respect to sea travel); The Berne/Cotif Convention (with respect to rail travel) and The Paris Convention (with respect to hotel arrangements). You can ask for copies of these Conventions from our offices. Please contact us. In addition, you agree that the operating carrier or transport company’s own ‘Conditions of Carriage’ will apply to you on that journey. When arranging transportation for you, we rely on the terms and conditions contained within these international conventions and those ‘Conditions of Carriage’. You acknowledge that all of the terms and conditions contained in those ‘Conditions of Carriage’ form part of your contract with us, as well as with the transport company and that those ‘Conditions of Carriage’ shall be deemed to be included by reference into this contract.
M.3.3.2. In any circumstances in which a carrier is liable to you by virtue of the Denied Boarding Regulation 2004, any liability we may have to you under our contract with you, arising out of the same facts, is limited to the remedies provided under the Regulation as if (for this purpose only) we were a carrier.
M.3.3.3. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.
M.4. It is a condition of our acceptance of liability under this clause that you notify any claim to us and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions.
M.5. Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to us or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.
M.6. Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description:
M.6.1. which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or
M.6.2. relate to any business.
M.7. We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised in our brochure. For example any excursion you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide for you.
M.8. Where it is impossible for you to return to your departure point as per the agreed return date of your package, due to “unavoidable and extraordinary circumstances”, we shall provide you with any necessary accommodation (where possible, of a comparable standard) for a period not exceeding three nights per person. Please note that the 3 night cap does not apply to persons with reduced mobility, pregnant women or unaccompanied minors, nor to persons needing specific medical assistance, provided we have been notified of these particular needs at least 48 hours before the start of your holiday. For the purposes of this clause, “unavoidable and extraordinary circumstances” mean warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely back to your departure point.
N. EXCURSIONS
Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your contracted arrangements with us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.
O. CONDITIONS OF SUPPLIERS
Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.
P. PROMPT ASSISTANCE
If, whilst you are on holiday, you find yourself in difficulty for any reason, we will offer you such prompt assistance as is appropriate in the circumstances. In particular, we will provide you with appropriate information on health services, local authorities and consular assistance, and assistance with distance communications and finding alternative travel arrangements. Where you require assistance which is not owing to any failure by us, our employees or sub-contractors we will not be liable for the costs of any alternative travel arrangements or other such assistance you require. Any supplier, airline or other transport supplier may however pay for or provide refreshments and/or appropriate accommodation and you should make a claim directly to them. Subject to the other terms of these Booking Conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances, if you fail to obtain our prior authorization before making your own travel arrangements. Furthermore, we reserve the right to charge you a fee for our assistance in the event that the difficulty is caused intentionally by you or a member of your party, or otherwise through your or your party’s negligence.
Q. DELAYS, MISSED TRANSPORT ARRANGEMENTS AND OTHER TRAVEL INFORMATION
Q.1. If you or any member of your party misses your flight or other transport arrangement, it is cancelled or you are subject to a delay of over 3 hours for any reason, you must contact us and the airline or other transport supplier concerned immediately.