APPOINTMENTS: Schedule as far in advance as possible. You will receive confirmation email/text 48 & 24 hours prior. Arrive 10 minutes early for paperwork. Lateness (>10 min) may result in shortened treatment time. FAQ: https://www.earthboundskin.com/faq
CANCELLATION & NO SHOW: 48-hour advance notice required. Credit card guarantee required. $50 fee if cancelled/rescheduled appointment goes unfilled. Full cost charged if appointment cannot be filled, regardless of reason (no exceptions). Vouchers forfeit entirely without 48-hour notice.
REFUND POLICY: No refunds for services. Products refundable within 7 days if unused in original packaging with receipt (issued as Earthbound credit only).
GRATUITY: Not included in prices; discretionary. Accepted: cash, check, credit card at checkout.
GIFT CERTIFICATES: Non-refundable; cannot be redeemed for cash or gratuities.
TREATMENT EXPIRATION: Service packages/pre-paid treatments expire 12 months from purchase date.
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