1Coach – Personal Training & Online Coaching Terms and Conditions
These Terms and Conditions apply to all personal training sessions, online coaching services, coaching packages, classes and any other services provided by 1Coach.
By purchasing or participating in any services provided by 1Coach, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
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1. Health Declaration
The Client confirms that they have disclosed all relevant medical conditions, injuries, illnesses, disabilities, allergies, medications, surgeries, pregnancies, or any other health concerns that may affect their ability to participate safely in exercise or coaching.
The Client agrees to immediately notify 1Coach of any changes to their health throughout the duration of coaching.
Where deemed necessary, 1Coach reserves the right to request written medical clearance from a qualified healthcare professional before training or coaching commences or continues.
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2. Assumption of Risk
The Client acknowledges that participation in exercise, resistance training, cardiovascular exercise, nutrition guidance and lifestyle coaching involves inherent risks, including but not limited to injury, illness, accidents or adverse physical reactions.
The Client voluntarily participates in all activities at their own risk.
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3. Limitation of Liability
To the fullest extent permitted by law, 1Coach shall not be held liable for any injury, illness, loss, damage, expense or claim arising directly or indirectly from participation in any coaching or training services.
The Client accepts full responsibility for their participation and agrees to follow all instructions provided by 1Coach.
Nothing within these Terms excludes liability where such exclusion is prohibited under applicable law.
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4. Payments
All sessions, coaching packages and services must be paid for in advance unless otherwise agreed in writing.
Payments are due on the agreed payment date.
Failure to make payment may result in suspension or termination of coaching services until all outstanding balances have been settled.
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5. Personal Training Sessions
Personal training sessions are booked by mutual agreement between the Client and 1Coach.
Once a session has been booked and confirmed, that appointment time is reserved exclusively for the Client.
Sessions are non-transferable without prior agreement.
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6. Cancellation Policy
A minimum of 24 hours’ notice is required to cancel or rearrange any booked personal training session.
Any session cancelled with less than 24 hours’ notice will be charged in full.
Missed appointments or failure to attend without notice (“no shows”) will also result in the full session fee being charged.
Once a session has been booked, it is non-refundable.
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7. Session Expiry
All purchased personal training sessions must be used within three (3) months of the purchase date.
Any unused sessions remaining after this period will expire automatically and cannot be refunded or carried forward unless a prior written agreement has been made with 1Coach.
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8. Late Arrivals
If the Client arrives late, the session will still finish at the originally scheduled time to avoid affecting other appointments.
The full session fee remains payable regardless of the reduced training time.
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9. Online Coaching
All online coaching packages are subject to a minimum commitment period of three (3) months from the agreed start date.
The minimum commitment exists to provide sufficient time for training, nutrition, habit formation and lifestyle improvements to produce meaningful and sustainable results.
The Client may not cancel their online coaching agreement during the initial three-month commitment period unless otherwise agreed in writing by 1Coach.
Following completion of the initial commitment period, coaching will continue on a rolling monthly basis.
Should the Client wish to end their coaching agreement after the initial three-month commitment, a minimum of one (1) month’s written notice must be provided via email or written message.
Notice will take effect from the next scheduled payment date.
Any payments due during the notice period remain payable and coaching services will continue throughout that period.
No refunds will be issued for partial months, missed check-ins, unused coaching time or lack of engagement.
The Client is responsible for providing honest and accurate information regarding their training, nutrition, body weight, health, lifestyle and progress.
While every effort will be made to help the Client achieve their goals, results cannot be guaranteed. Progress depends upon factors including consistency, adherence, effort, recovery, nutrition, lifestyle and individual differences.
Failure to follow the prescribed programme or coaching recommendations shall not constitute grounds for a refund.
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10. Photography & Testimonials
Client progress photographs, videos, testimonials or transformation images will only be used for promotional or marketing purposes with the Client’s written consent.
The Client may withdraw consent at any time.
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11. Client Conduct
Clients are expected to behave respectfully towards 1Coach, staff, gym members and other clients.
Abusive, threatening, aggressive, discriminatory or inappropriate behaviour may result in immediate termination of coaching services without refund.
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12. Programme Ownership
All training programmes, nutrition plans, educational materials, resources and documents supplied by 1Coach remain the intellectual property of 1Coach.
These materials must not be copied, reproduced, distributed, sold or shared without prior written permission.
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13. Results Disclaimer
1Coach provides professional guidance, accountability and support but does not guarantee specific outcomes, body composition changes, strength improvements or weight loss.
Individual results vary and depend upon adherence to the programme and factors beyond the control of 1Coach.
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14. Privacy
Personal information collected by 1Coach will be used solely for coaching purposes, client administration and legal obligations.
Client information will be treated confidentially and will not be shared with third parties unless required by law or with the Client’s consent.
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15. Right to Refuse or Terminate Services
1Coach reserves the right to refuse or terminate coaching services where:
Medical clearance has not been obtained when requested.
The Client provides false or misleading information.
Payments are repeatedly missed.
The Client behaves inappropriately.
The Client breaches these Terms and Conditions.
Where services are terminated due to a breach by the Client, no refund will be provided.
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16. Changes to Terms and Conditions
1Coach reserves the right to amend these Terms and Conditions at any time.
Clients will be notified of any significant changes before they take effect.
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17. Agreement
By signing below, the Client confirms that they:
Have read and understood these Terms and Conditions.
Confirm all medical information disclosed is accurate and complete.
Accept responsibility for informing 1Coach of any changes to their health.
Understand the risks associated with exercise and coaching.
Agree to the cancellation, payment and coaching policies outlined above.
Agree to participate in all services at their own risk.