Parent and Club Agreement
At Gwynedd All Stars Club, we are committed to providing a safe, caring, inclusive and stimulating environment where every child is valued, respected and supported. We recognise parents and carers as children’s primary carers and believe that working in partnership is essential to providing high-quality childcare and play opportunities.
This agreement sets out the responsibilities of both the Club and parents/carers to ensure the safety, wellbeing and enjoyment of every child attending.
The Club’s Commitment
We agree to:
Provide high-quality childcare in accordance with the National Minimum Standards (NMS) for Regulated Childcare, the Regulation and Inspection of Social Care (Wales) Act 2016 and the Club’s policies and procedures.
Operate the following childcare sessions:
Wraparound Care: 8.00am – 3.10pm (for children registered to attend the Club’s Wraparound Care provision).
After School Club: 3.10pm – 5.30pm.
Holiday Club: 8.00am – 5.30pm during school holidays, excluding the Christmas holidays and one week of the summer holidays.
Ensure children attending Ysgol Gwynedd are safely transferred between school and the Club in accordance with the Arrival and Collection Policy.
Plan staffing to meet children’s individual needs, maintain appropriate staff-to-child ratios and provide safe, high-quality care.
Provide an inclusive environment where every child is treated with dignity, respect and fairness.
Work in partnership with parents/carers and other professionals to support children with Additional Learning Needs (ALN), disabilities, medical conditions or other individual needs wherever reasonably practicable.
Provide a wide range of play opportunities that encourage children to learn, develop friendships, build confidence and have fun.
Promote positive behaviour using supportive strategies in accordance with the Behaviour Management Policy.
Contact parents/carers promptly if a child becomes unwell during a session and care for the child appropriately until they are collected.
Administer medication only with written parental consent and in accordance with the Club’s Medication Policy.
Keep parents/carers informed of any accidents, incidents or significant events affecting their child.
Investigate and respond to complaints fairly and confidentially in accordance with the Complaints Policy.
Keep parents/carers informed of significant changes to the Club’s policies, procedures or service.
Handle all personal information confidentially and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Parent/Carer Agreement
To help us provide a safe and high-quality service, we ask that parents/carers agree to:
Complete all registration forms accurately before their child attends the Club.
Book all childcare sessions in advance using the Club’s designated booking system and ensure bookings are made before the published booking deadlines.
Pay for all booked sessions in accordance with the Club’s Fees and Bookings Policy.
Notify the Club as soon as possible if their child is unable to attend a booked session.
Understand that booked sessions remain chargeable in accordance with the Club’s Fees and Bookings Policy, including cancellations made with insufficient notice and non-attendance.
Inform the Club immediately if their child has contracted a communicable or infectious illness and not send their child to the Club until they are well enough to attend and any recommended exclusion period has ended.
Provide up-to-date emergency contact details and inform the Club immediately of any changes to:
home address;
telephone numbers;
authorised persons collecting their child;
medical conditions;
allergies;
medication;
GP details;
court orders or legal arrangements affecting collection;
any other information that may affect their child’s health, wellbeing or care.
Inform the Club promptly of any changes to their child’s attendance pattern or collection arrangements.
Ensure their child is collected promptly at the end of each session.
Treat staff, children and other families with courtesy and respect at all times.
Read and comply with the Club’s policies and procedures, including the Statement of Purpose, Admissions Policy, Fees and Bookings Policy, Behaviour Management Policy and Safeguarding Policy.
Work in partnership with the Club to support their child’s wellbeing, development and positive behaviour.
Booking and Fees
Parents/carers acknowledge that:
Attendance is by advance booking only through the Club’s designated booking system.
Bookings are accepted subject to availability, safe staffing levels and the Club’s ability to meet the needs of all children attending.
Booking deadlines apply to all sessions and are detailed in the Club’s Fees and Bookings Policy.
Late bookings cannot be guaranteed.
Outstanding fees may result in future bookings being suspended until the account has been brought up to date.
Collection of Children
Parents/carers agree that:
Children will only be collected by authorised adults named on the Registration Form unless alternative arrangements have been agreed with the Club.
The Club must be informed immediately if someone different is collecting their child.
Identification may be requested where staff do not recognise the collecting adult.
Late collection charges will apply in accordance with the Fees and Bookings Policy.
Partnership Working
The Club and parents/carers agree to work together in the best interests of the child by maintaining open, honest and respectful communication.
Information shared between the Club and parents/carers will be treated confidentially unless there is a safeguarding concern or a legal obligation to share information.
Agreement
By signing below, I/we confirm that:
I/we have read and understood this Parent and Club Agreement.
I/we have received or have access to the Club’s policies and procedures.
I/we agree to comply with the Club’s policies, procedures and Terms and Conditions.
I/we understand the Club’s Fees and Bookings Policy, including booking deadlines, cancellation procedures and payment requirements.
I/we understand that the welfare, safety and wellbeing of all children attending the Club will always be the Club’s primary consideration.