Recall - Cast iron skillets

Product Safety Recall

Cast Iron Skillet
What does the process look like?
1. Complete the form: enter your details and choose your compensation.
2. Receive a confirmation: after submitting the form, you will receive a confirmation by email.
3. Receive your return label: Innosend will send your return label within one week from napoleongrills@innosend.eu.
4. Return the product: pack the cast iron skillet. You may keep the black plastic trivet.
5. Drop off the package: bring the package to a shipping point using the return label.
6. Receive your compensation: once we have received your returned product, we will process your chosen compensation within 1 month.
Name

First NameLast Name
E-mail

Confirmation Emailexample@example.com
Phone number

Area codePhone number
Country
Number of cast iron skillets
Please indicate how many cast iron skillets you would like to return.
Language
Phone number (full)

Compensation preference

Choose how you would like to receive your compensation
Currency
Amount
Accessories value
Accessories amount
Option 1: {accessoriesAmount}alternative accessories (suggested retail price: {accessoriesValue} {typeA138}). Bamboo cutting board and steak knife.

Bamboo cutting board (70113): Perfect for kitchen prep or BBQ moments, this 27 cm x 37 cm Bamboo Cutting Board fits neatly on Napoleon BBQ side shelves for easy prep and serving. Naturally antibacterial bamboo, stable silicone feet, ergonomic handles, and a juice-catching trough make it a smart everyday essential.

Steak knife (55208): Napoleon’s 5-inch Stainless Steel Rosewood Steak Knives slice effortlessly through perfectly prepared meat while bringing a refined look to the table. A full-length stainless steel tang and smooth rosewood handle offer balance, comfort, and lasting quality.
Option 2: You will receive a refund of {amount} {typeA138}.
How would you like to be compensated (detail above)?

Refund details

Please enter the account details where you would like to receive your refund.
Beneficary name
Bank account ID beneficiary (IBAN)
Enter your IBAN without spaces, for example NL91ABNA0417164300.
City

Review your information

Please review your details before submitting your request.
Name: {name}

E-mail: {email4}

Phone number: {phoneNumber}

Country: {country39}

Once your return is received and processed, you will receive refund of {amount} {typeA138}. The refund will be paid to the bank details below.

Beneficary name: {beneficaryName}

IBAN: {bankAccount}
Name: {name}

E-mail: {email4}

Phone number: {phoneNumber}

Country: {country39}

Once your return is received and processed, you will receive refund of {amount} {typeA138}. The refund will be paid to the bank details below.

Beneficary name: {beneficaryName}

IBAN: {bankAccount}

City: {City_C}
Name: {name}

E-mail: {email4}

Phone number: {phoneNumber}

Country: {country39}

Once your return is received and processed, you will receive {accessoriesAmount}an alternative accessory: a bamboo cutting board and steak knife. The shipment will be sent to the address details below.

Address: {streetName} {streetname34}

Postal code: {postalCode}

City: {City_A}
City (merged)
Should be Empty:

Product Safety Recall