Graduate Trainee Assessment Form

Full Name

First NameLast Name

Email Address

example@example.com

Mobile Number

Area CodePhone Number

University / College

Degree / Specialization

Graduation Year / Expected Graduation Year

10th Grade Score/Percentage

12th Grade Score/Percentage

CGPA in Graduation/Post Graduation

Current Location

Earliest joining Date

Date

Are you available to work from Office in Dubai?

Languages Known

Other

Are you available for a full-time role?

Q1. Cargo Line quotes a client AED 12,000 for a shipment. The total cost to Cargo Line is AED 10,200.What is the gross profit percentage?

Q2. You receive the following transport rates:

Vendor A: AED 1,800

Vendor B: AED 1,650

Vendor C: AED 1,720

Vendor B is cheapest, but has a history of delays. The client is a luxury fashion brand and the delivery is time-critical.

Q2. What is the best decision?

Q3. A client gave Cargo Line 40 shipments last month and 52 shipments this month. What is the percentage increase?

Q4. You have 3 deliveries to arrange today, but only 1 vehicle is available immediately.
Shipment 1: Regular delivery, no strict timing
Shipment 2: Luxury boutique opening material, required before 4PM
Shipment 3: Internal stock transfer, can be moved tomorrow.

Q4. Which shipment should be prioritized?

Q5. Spot the Risk: A client sends a packing list showing 20 cartons. The warehouse team confirms receiving 18 cartons. The driver is waiting. The client is asking for urgent delivery. What should you do first?

Q6. A shipment for a luxury brand is delayed because the airline has not released the cargo. The client is asking for an update every 30 minutes. What is the most professional response?

Q7. The below are a few steps for handling an import shipment:
1. Arrange delivery
2. Receive shipment documents
3. Customs clearance
4. Check arrival status
5. Confirm delivery completion with client

Q7. What is the correct order for handling the import shipment?

Q8.You are reviewing customer complaints for one month:

Issue	Number of Complaints
Late delivery	12
Poor communication	18
Wrong documentation	5
Pricing error	3

Q8. Which issue should management address first?

Q9. A customer asks for a lower price. Your current quote has a 14% margin. Reducing the price by AED 500 will reduce the margin to 8%. The client is not strategic and gives only occasional shipments. What should you recommend?

Q10. You asked a colleague for shipment documents, but they have not responded. The client is now asking for an update. What would you do? :

Q11. A luxury fashion client is opening a boutique tomorrow. They are anxious because the visual merchandising material has not yet arrived. Which response shows the best service mindset?

Total

Q12. Rewrite professionally in a way that the customer is managed well : “Your shipment is delayed. We cannot do anything. Airline has not released it.”

Q13. A luxury fashion client has an urgent shipment arriving at Dubai airport. The shipment is needed for a boutique event the next morning. The documents have a small mismatch between the invoice and packing list. The client is pressuring you to “just clear it quickly.” What would you do?

Q14. You have the following tasks at 10 AM:A client is waiting for an urgent shipment update. A vendor has sent a quotation that needs checking. Your manager asked for a report by end of day. A driver is waiting for delivery instructions. How would you prioritize and why?

Q15. Why are you interested in this Graduate Trainee role at Cargo Line?

Q16. What does “good customer service” mean to you in a business-to-business environment?

Q17. This role requires coordination with clients, airlines, shipping lines, customs teams, transporters, and internal departments. What personal strength will help you succeed in this environment?

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