Sullivan Beauty Customer Care Professional (CCP) job description & application
What is the Customer Care Professional’s mission?
The mission of a Sullivan Beauty Customer Care Professional is to help hair care professionals grow through exceptional service, thoughtful support, and seamless execution. We create an elevated client experience by delivering responsive communication, dependable solutions, and meaningful support that allows our salon partners to focus on what they do best.
What is the Customer Care Professional’s role?
The primary objectives of a Sullivan Beauty Customer Care Professional are to:
1. Deliver an outstanding customer experience through proactive, professional communication
2. Support clients with ordering, account management, product guidance, and issue resolution
3. Serve as a trusted extension of our brands and reinforce confidence in partnering with Sullivan Beauty
4. Collaborate cross-functionally to ensure client needs are solved accurately and efficiently
5. Build lasting relationships that strengthen loyalty and support long-term salon success
Customer Care Professionals act as a central connection point between our clients and internal teams—including Sales, Purchasing, Operations, Education, and Distribution—to create a seamless experience across every interaction.
What are the Customer Care Professional's job expectations?
Customer Care Professionals are based within a collaborative support environment and play a critical role in our daily operations and client experience. Responsibilities include:
- Work full-time (40 hours per week)
- Respond to inbound customer communication via phone, email, chat, and digital channels
- Process orders and assist with account management requests
- Provide product recommendations and guidance utilizing company resources
- Resolve client concerns with professionalism, urgency, and empathy
- Support promotions, education registrations, and company initiatives
- Coordinate internally to ensure accurate fulfillment and follow-through
- Maintain detailed records and documentation within company systems
- Participate in team meetings, training, and continued professional development
- Represent Sullivan Beauty’s culture and service standards in every interaction
What are some Customer Care Professional's job qualifications?
Customer Care Professionals represent a legacy company founded in 1945 with a reputation for integrity, service, and innovation. Because this role is often the first and most frequent touchpoint with our clients, we seek professionals who embody hospitality, ownership, and care.
The common characteristics and qualifications we prioritize are:
- Positive attitude
- Dependable and accountable
- Professional communication
- Organized and detail-oriented
- Strong written and verbal communication skills
- Customer service mindset
- Problem solving and critical thinking
- Empathy and emotional intelligence
- Ability to multitask and prioritize
- Team player mentality
- Digital proficiency and comfort with business systems
- Adaptability in a fast-paced environment
- Relationship building skills
- Strong follow-through and ownership
- Professional phone presence
- Beauty industry experience (preferred, not required)
- Sales support or customer service experience
- Coachable and growth-minded
- Commitment to excellence
What can you expect from us?
Customer Care Professionals are onboarded through a thorough training process including culture immersion, systems training, manufacturer education, and operational procedures. Ongoing coaching, collaboration, and support should be expected.
At Sullivan Beauty, we believe great service changes businesses—and that our people are our greatest advantage.
Your Success is Our Success.