Schaefer's Appliance Service Diagnostic Request

Schaefer's Appliance Service Diagnostic Request

Complete this form to help us diagnose your appliance issue and prepare for your service appointment.
Before going any further... Have you performed a hard reset of the appliance (unplug, wait 6o seconds, plug back in)? In many cases this fixes alot of issues. Please try first before submitting.
Customer Information

Please fill out ALL required fields
First Name
Last Name
Phone Number
Please enter a valid phone number.Format: (000) 000-0000.
Email Address
example@example.com
Product Location Address

Street Address

Street Address Line 2

CityState

Zip Code
Appliance Information

Please fill out ALL required fields
Appliance Type
Product Manufacturer
Model Number
Serial Number
Did you purchase this appliance from Schaefer's?
Schaefer's Order Number
(if known)
Product Purchase/Delivery Date

MonthDayYear
If unknown, please provide approximate date
Was product purchased under your name? If not, please provide Buyer's Name
Extended Warranty Information
Do you currently have an extended warranty on this product?
Warranty Company
Have you registered your extended warranty with Allstate?
*** To start a claim with Allstate, it is required that you first register your extended warranty plan with them. Schaefer's is not authorized to perform any Extended Warranty service work without proper authorization from Allstate- which requires the warranty is registered.

If you have not registered your plan yet, please email NMGsupport@allstate.com with your invoice number, model/serial of the product(s), name, address, & phone and request they add your email. ***
PLEASE TELL US ABOUT THE ISSUE YOU ARE EXPERIENCING.
Have you performed a Hard Reset of the appliance?
When did you first notice this issue?

MonthDayYear
If unknown, please provide approximate date abover.
Are any error codes displayed?
Please describe the issue in as much detail as possible so we can best triage your appliance for you. Also include picture(s) of any error codes.
Is the issue constant or an intermittent issue?
Is the appliance currently usable?
Customer Photo/Video Uploads

Please include any photos or videos that will allow for our service technicians to best triage your issue. We ask that you please include video file(s) for any "NOISE" related issues.
Please upload your files here. Provide us with as much information as possible so we can make an accurate assessment.

Due to file size, please keep video files at 10 seconds or less.
Cancelof
Customer Acknowledgement
Acknowledgement
Service Appointment Notice
Today's Date

MonthDayYear
Date
If you have any additional questions, please feel free to call us at 402-464-8277.
Should be Empty:

Schaefer's Appliance Service Diagnostic Request

Before going any further... Have you performed a hard reset of the appliance (unplug, wait 6o seconds, plug back in)? In many cases this fixes alot of issues. Please try first before submitting.

Customer Information

Appliance Information

Extended Warranty Information

PLEASE TELL US ABOUT THE ISSUE YOU ARE EXPERIENCING.

Customer Photo/Video Uploads

Customer Acknowledgement

If you have any additional questions, please feel free to call us at 402-464-8277.