Survey Form
We invite you to participate in a brief survey to share how you currently use Freshdesk and what features you would like to see in a new system. Your input will help us make an informed decision that benefits everyone.
How often do you use the Freshdesk portal to submit tickets or questions?
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Frequently (monthly or more)
Occasionally (a few times a year)
Rarely
Never
What is Freshdesk? (wasn't aware it existed)
How often do you use the Freshdesk portal to access HOA documents?
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Frequently (monthly or more)
Occassionally (a few times a year)
Rarely
Never
What is Freshdesk? (wasn't aware it existed)
How would you rate the ease of finding documents and submitting tickets on Freshdesk?
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Very Easy
Somewhat Easy
Neutral
Somewhat Difficult
Very Difficult
What features do you think are important or would you use personally if we get a new HOA software program. (Select all that apply).
Online HOA payment system (e-check, debit or credit)
Ability to view your bills and account history
Easier access to documents and online HOA forms
Text message and/or email notification and alerts (snow storms, meetings, events, planned maintenance...)
Administrative accounting tools to track expenses, record costs, automate data entry and streamline budget management
Online surveys or feedback
Phone App
Community message boards
Work order management (submit tickets from your phone or computer)
I would likely not use these features or they are not important to me
How comfortable are you using online tools and phone apps for HOA related items?
Very comfortable – I use online tools/apps often with ease
Somewhat comfortable – I’ve used them a few times, mostly okay
Neutral - doesn’t matter to me either way
Slightly uncomfortable – I find it a bit challenging
Very uncomfortable– I struggle with using them
Not comfortable at all – I avoid online tools/apps completely
Comment section (Optional)
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