Business Name: Wag with Tay

Owner: Tayler

Contact Number: 07737055254

Email: wagwithtay@gmail.com

Effective Date: 6/6/2026

Thank you for choosing our dog walking services. We are committed to providing a safe, reliable, and enjoyable experience for your dog. The welfare and safety of every dog in our care is our highest priority.

Please read the following policy carefully before using our services.

Before any walks can take place, owners must provide:

• A completed registration form
• Emergency contact details
• Details of any medical conditions or allergies
• Information regarding behavioural concerns
• Up-to-date vaccination details where applicable
• Signed agreement to these terms and conditions

Owners must inform us immediately of any changes to their dog's health, behaviour, or contact information.

Dogs accepted for walks must:

Be in good health and fit for exercise

Be free from contagious illnesses

Have received appropriate flea and worm treatment

Not display dangerous aggression towards people or other animals

We reserve the right to refuse or suspend services if a dog's health or behaviour poses a risk to themselves, other dogs, or the walker.

Solo Walks

Individual walks are available for dogs who require one-to-one attention, training support, rehabilitation, or who are unsuitable for group walks. We do offer same household dog walks to keep your furry friends together.

Walk durations are approximate and may vary due to weather conditions, traffic, safety concerns, or the dog's wellbeing.

Dogs will remain on lead unless:

Written permission has been provided by the owner

The dog demonstrates reliable recall

The location is considered safe and suitable

We reserve the right to keep any dog on lead if we believe it is necessary for their safety or the safety of others.

Walks may be modified, shortened, or cancelled during:

Extreme heat

Severe rain or storms

Ice or snow

Any weather conditions that could compromise safety

Alternative enrichment visits may be offered where appropriate.

Where access to a property is required:

Keys will be stored securely

Client information will remain confidential

Any lost keys will be reported immediately

Reasonable care will be taken when entering and leaving a client's property.

In the event that a dog becomes ill, injured, or requires urgent veterinary attention while in our care:

Every reasonable effort will be made to contact the owner using the details provided.

If the owner cannot be reached, or if circumstances require immediate action to protect the dog's welfare, we are authorised to seek veterinary advice and treatment from the owner's nominated veterinary practice or, where necessary, the nearest available veterinary surgeon.

Decisions regarding emergency treatment will be made in good faith and in the best interests of the dog based on veterinary guidance.

The owner agrees to be fully responsible for all veterinary fees, medication costs, transport costs, and any related expenses incurred as a result of such treatment.

While reasonable care will always be taken, we cannot guarantee the outcome of any veterinary treatment or emergency intervention.

For the safety of our staff, clients, members of the public, and other animals, owners must disclose any history of aggression, biting, reactivity, guarding behaviour, or other behavioural concerns before services commence.

Services may be refused, suspended, or terminated immediately, without notice, if a dog:

Displays aggressive or threatening behaviour towards people

Bites, attempts to bite, attacks, or injures any person or animal

Displays behaviour that, in our reasonable opinion, presents a safety risk

Cannot be handled or controlled safely during transport, collection, or walks

Where an incident occurs, details will be recorded and the owner will be informed as soon as reasonably practicable.

The owner accepts responsibility for any loss, damage, injury, claim, or expense arising from their dog's aggressive or dangerous behaviour, except where caused by our negligence.

Client Cancellations

More than 24 hours' notice - No charge

Less than 24 hours' notice - 100% of the scheduled fee may be charged

Cancellations must be made by phone, text message, email, or another agreed method of communication. Notice periods are calculated from the scheduled start time of the service.

Business Cancellations

Should we need to cancel due to illness, emergency, vehicle issues, severe weather, or other circumstances beyond our reasonable control, clients will be informed as soon as possible.

Where practical, an alternative appointment will be offered. If this is not possible, no charge will be made for the cancelled service. We shall not be liable for any indirect or consequential losses arising from a cancellation.

Payment is due within 24 hours of receiving an invoice if paying via bank transfer.

If paying in cash, this transaction will need to be made after completed walk.

Accepted payment methods include:

Bank Transfer

Cash

Late payments may incur additional charges.

We maintain appropriate business and public liability insurance and will exercise reasonable skill, care, and diligence when providing our services.

However, dog walking and outdoor exercise involve inherent and unavoidable risks, including but not limited to accidents, injuries, illness, interactions with people, animals, vehicles, environmental hazards, and the possibility of escape despite reasonable precautions.
By using our services, owners acknowledge and accept these inherent risks.
Nothing in this policy excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable UK law.
Subject to the above, we shall not be liable for loss, injury, damage, delay, illness, veterinary costs, or other expenses arising from circumstances beyond our reasonable control or from information omitted, withheld, or inaccurately provided by the owner.
Owners remain legally responsible for their dog's behaviour at all times and agree to indemnify us against any third-party claims, losses, damages, or expenses arising from their dog's actions, except to the extent caused by our negligence or breach of duty.

All personal information will be stored securely and used solely for:

Providing dog walking services

Emergency contact purposes

Insurance and legal requirements

Information will not be shared with third parties without consent unless required by
law.

During wet weather, I will do my best to towel dry and clean your dog before returning them home. I cannot guarantee that your dog will be completely clean or dry after their walk. Please list a safe place to return your dog too to avoid any further mess.

Photographs may occasionally be taken during walks.

I confirm that the information provided is accurate and that I have read, understood, and agree to the Dog Walking Service Policy.