Maricopa Student Journey UX Study — Barrier Log
Log one task per submission, stay in character, and record actual student actions without PII. Use 'Submit another response' for additional tasks.
About this run
College
*
Please Select
CGCC
EMCC
GateWay
GCC
MCC
PVCC
Phoenix College
Rio Salado
SCC
SMCC
Persona
*
A — Marisol (first-gen, workforce/nursing)
B — Darnell (returning adult, business transfer)
C — Alex (recent grad, exploring/digital media)
Program path for this run
*
Degree-seeking
Exploratory / undecided
Certificate / workforce
Advising approach
*
Self-advising (tried alone first)
Sought advising
Tester initials
What happened on this task
Task
*
Please Select
1. Find admissions application
2. Submit admissions application
3. Set up student account
4. Activate email
5. Apply for financial aid
6. Check financial aid status
7. Submit residency documents
8. Placement testing
9. Register for classes
10. Pay tuition/fees
11. View schedule
12. Access online classes
13. Get textbooks/materials
14. Locate campus resources
15. Meet with advisor
16. Update program/major
17. Drop/withdraw from class
18. Request transcript
19. Apply for graduation
20. Transfer credits
21. Access disability services
22. Find scholarship info
23. Get parking permit
24. Get student ID card
25. Access library resources
26. Access tutoring
S1. Swirl — Start at College A, try to do task at College B
S2. Swirl — Start at College B, try to do task at College C
S3. Swirl — Start at College C, try to do task at College D
S4. Swirl — Start at College D, try to do task at College A
First search terms the persona used
Where did they go FIRST?
Path taken (offices, pages, clicks)
Number of dead ends / wrong turns
Time to complete (minutes)
Did they need a human?
No
Yes
If yes — who / what office?
Where did they finally land? (local office/tool name)
Did this service exist at THIS college?
Yes
No — not offered here (finding)
Not sure
Severity
*
1 — Minor
2 — Moderate
3 — Major (needed a human / nearly quit)
4 — Blocking (could not complete)
Barrier description — what went wrong
AI opportunity idea
Bilingual gap? (especially Persona A)
N/A
Spanish-language help was findable
Spanish-language help was missing
Screenshot link
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