The Parent-School Experience Survey 2026: Communication, Trust and Psychological Safety in Schools
Understanding Communication, Trust and Parent Experience in Schools. The African Parent is conducting anonymous research on communication, support, relationships with schools, trust, confidence in school processes, raising concerns, and why concerns may remain unspoken. Estimated completion time: 5-7 minutes.
About You
What type of school does your child currently attend?
*
Primary School
Secondary School
Special School
Independent School
Alternative Provision
Other
Does your child currently receive any additional support?
*
No
SEND Support
EHCP
Under Assessment
Not Sure
What is your ethnic background?
*
Black African
Black Caribbean
Mixed Heritage
Asian
White British
White Other
Prefer not to say
Other
Did you attend school in the UK?
*
Yes
No
What region are you based in?
*
East of England
London
South East
South West
Midlands
North East
North West
Yorkshire & Humber
Wales
Scotland
Northern Ireland
Outside UK
Prefer not to say
How long has your child attended their current school?
*
Less than 1 year
1–2 years
3–5 years
More than 5 years
Prefer not to say
Communication
Communication statements
*
Rows
Strongly Agree
Agree
Neither
Disagree
Strongly Disagree
I understand the language and terminology used by my child’s school
The school explains processes clearly
I know who to contact when I have a concern
I understand what happens after I raise a concern
School communication is easy to understand
I feel informed about decisions affecting my child
Response guidance
Optional comment on communication
Optional example of unclear communication
How often do you receive updates from the school?
Please Select
Weekly
Fortnightly
Monthly
Less than monthly
Not sure
Overall, how satisfied are you with school communication?
Please Select
Very satisfied
Satisfied
Neither
Dissatisfied
Very dissatisfied
Psychological Safety
Psychological Safety Questions
*
Rows
Strongly Agree
Agree
Neither
Disagree
Strongly Disagree
I feel comfortable raising concerns with my child’s school
I feel able to ask questions when I do not understand something
I feel confident challenging a decision if necessary
I believe I can raise concerns without negatively affecting my child
I feel respected when communicating with the school
Response Scale
Instruction
Note
Reference
Trust
Trust statements
*
Rows
Strongly Agree
Agree
Neither
Disagree
Strongly Disagree
I believe the school listens to parents
I trust the school to act on concerns raised
I believe concerns are treated fairly
I feel the school genuinely wants to work in partnership with parents
I would feel comfortable raising another concern in future
Please answer the following statements using the same 5-point scale.
Experience
Have you ever raised a concern with your child’s school?
*
Yes
No
How satisfied were you with how the school handled your concern?
*
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Did you feel heard?
*
Yes
No
Partly
The Questions Schools Rarely Ask
Have you ever chosen not to raise a concern with your child's school?
*
Yes
No
If yes, what were the reasons?
I did not think anything would change
I was worried about how my child would be treated
I was unsure who to contact
I did not feel confident enough
I was worried about being seen as difficult
I did not understand the process
Previous concerns had not been addressed
I resolved it myself
Other
What is one thing schools could do differently to help parents feel more comfortable raising concerns?
Final Thoughts
In one sentence, how would you describe your overall experience working with your child’s school?
*
Would you be willing to participate in future parent research?
*
Yes
No
Email for future participation contact
example@example.com
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