Client Intake Form.

CLIENT INTAKE FORM

We specialize in high-quality, one-on-one pet care and intentionally limit the number of clients we see daily. Because our focus is on doing the job right, not fast, we rarely have immediate or next-day openings.Booking Our pet care specialist will help you set an appointment.

Considerations:Time Investment: Every pet receives dedicated, uninterrupted attention tailored to their comfort level.

Tailored Scheduling: Booking availability depends directly on your location, your pet's breed, and the specific time required to groom them safely and thoroughly.We highly recommend booking well in advance to secure a spot that perfectly fits your schedule.

Required Photos & Documents

You will need to two specific photos using the camera buttons on this form below.

You can snap these directly from your phone while filling out this form

1.)Vaccination Records: A clear photo of your pet's up-to-date shot records.Pet Profile:

2.) A clear photo of your pet standing from the side (side profile view).

Registering Multiple Pets? This form can accept information for up to 3 dogs.If you are registering only 1 or 2 dogs, simply fill out their sections and scroll by an finish the remaining questions an sign an submit.

Name

First NameLast Name

Email

example@example.com

Address

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code

Best way to communicate with you

Phone Number

Please enter a valid phone number.Format: (000) 000-0000.

2nd Phone number

Please enter a valid phone number.Format: (000) 000-0000.

2nd Phone Does this number belong to another family member

First NameLast Name

Gate Codes to your neighborhood or driveway.

Have you ever needed pet Boarding.

Do you need Latchkey service? This is a premium convenience that allows the professional to service your pet when you are not at home.

High Profile Clients, please indicate if you need any of the following.

Personal Assistant

First NameLast Name

Personal Assistant Phone.

Please enter a valid phone number.Format: (000) 000-0000.

Point of contact for Personal Security

First NameLast Name

Personal security Phone Number

Please enter a valid phone number.Format: (000) 000-0000.

How many pets to be serviced

Pet 1

Pet Name

Pets Breed

Pets Age Does Pet have a bite History?

Tell us about your pets health, Lump, bumps , Heart Conditions, Eye Issues, Fears, Likes dislikes. Medical history.

Take Photo of your pet standing in profile view

Take Photo of your pets shot records

Pet 2

Pet Name

Pets Breed

Pets Age Does Pet have a bite History?

Tell us about your pets health, Lump, bumps , Heart Conditions, Eye Issues, Fears, Likes dislikes. Medical history.

Take Photo of your pet standing in profile view

Take Photo of your pets shot records.

Pet 3

Pet Name

Pets Breed

Pets Age Does Pet have a bite History?

Tell us about your pets health, Lump, bumps , Heart Conditions, Eye Issues, Fears, Likes dislikes. Medical history.

Take Photo of your pet standing in profile view

Take Photo of your shot records

I Understand Payment is due at Time of service. If you are an Invoice client, Payment is due no later then 72 hours after invoice is sent.

Multi-Pet Deposit Policy (New Clients)

To protect our schedule when reserving large blocks of time, appointments for two (2) or more dogs are subject to a deposit policy during a client's initial 6-month probationary period.

The Deposit: A 50% deposit is required at the time of booking to secure your appointment slot.

Application of Funds: This deposit is fully applied toward the final cost of your grooming session

Cancellation & Refunds: If you need to cancel or reschedule, the deposit is 100% refundable provided you give us at least 72 hours' notice.

Late Cancellations: Deposits for cancellations made with less than 72 hours' notice will be forfeited.

Appointment Cancellations

We kindly ask that you give as much notice as possible if you need to change your appointment. We understand that emergencies happen. However, because we operate on a limited daily schedule to give each pet personalized care, late cancellations directly impact our business.

Notice Required: Please notify us at least 36 hours in advance.

Late Cancellation Fee: Cancellations made at the door or less than 24 hours before your scheduled time will incur a fee equal to 50% of the groom price.

3 cancellations in a 12 month calander year, will result in dismissal.

Client History: A client's history of reliability and communication will always be considered when handling unexpected scheduling conflicts.Please feel free to reach out well in advance if you have upcoming trips, vacations, or health issues so we can adjust your schedule seamlessly.

Understanding Pet Behavior & Grooming Results

Working with animals can be unpredictable. Like humans, pets have good days and bad days. Because your dog is a sentient being with their own personality, grooming results may vary from session to session based entirely on their behavior and comfort level.

Our priority is always your pet's safety and emotional well-being over a "perfect" haircut.

Please indicate how you would like us to proceed if your pet becomes highly stressed, resistant, or reactive during their session:

Safety & Comfort First: Prioritize my pet's emotional well-being. Stop the grooming process or specific area (like clean feet/face) if they become too stressed, even if the haircut is left uneven or unfinished. I understand I am still responsible for the cost of the work

Aesthetic Focused (Within Reason): Take extra time to safely try and achieve the desired look, understanding that extra handling or behavior fees may apply if the session takes longer.Contact Me Immediately:

Stop the session and call or text me to discuss options before moving forward if my pet is having a difficult day.

Do what is safe and comfortable for my dog, even if the groom is unfinished.

Contact Me: Stop and call me to discuss options if my dog is too stressed.

How would you wish to proceed?

Shave Down , Risk and Rewards

The Mechanics of shave downs and Dematting

Irritation "Ponytail Effect": Tight matting pulls the skin taut. This constantly restricts blood circulation and traps moisture, urine, and bacteria against the skin, creating an underlying state of inflammation before you even touch the dog.

Rebound Hyperemia: When the pelt is finally removed, blood suddenly rushes back into the constricted capillaries. This rapid change causes the skin to itch, throb, and swell, which frequently leads to clipper irritation or ear hematomas (where shaking the head causes blood vessels in the ear tips to burst).

Zero-Clearance Danger: Severe pelting forces a groomer to use a very close blade (like a #10, #30, or #40) to safely get underneath the mat. Shaving that close to pre-irritated, paper-thin skin—especially on light-colored dogs with less pigment protection—increases the risk of micro-abrasions.

Reactive Movement Friction: When a dog is reactive or pulls its feet during a clean face/clean feet trim, the friction of the skin dragging or bumping against the moving clipper teeth causes immediate razor burn, regardless of how steady your stylist hand is.

Our preventative steps are highly effective and align with industry best practices:

Ceramic Blades: These run significantly cooler than full-steel blades, drastically reducing the risk of true thermal clipper burns.

Cooling Baths: Soothing, cool water calms the immediate rush of blood to the skin surface and washes away micro-hairs that cause itching.

Anti-inflammatory Creams: Applying soothing agents (like aloe, witch hazel, or specialized pet hydrocortisone/soothing balms) to the groin and armpits helps block the itching cycle before the dog starts scratching or licking.

Cone of Shame - If your pet comes in an suddenly starts scratching , itching , rolling, they can cause friction burns to themselves, it may been needed for your pet to wear a E-Collar for a time being while they acclimate to feeling different. Hidden Conditions:

You the owner acknowledges

That matting hides preexisting sores, hotspots, and parasites.Physiological Risks: Shaving a matted dog can lead to clipper rash, nicks, or hematomas due to the tightness of the hair against the skin and the dog's reactivity.

You agree to Hold Harmless:

The owner agrees that these risks are a direct result of the coat condition, not the groomer's technique, and frees the salon from liability for veterinary costs related to the dematting process

Groom Satisfaction & Adjustments

We always strive to bring your vision to life and achieve the exact look you desire. Because grooming is an art form and every pet's coat behaves differently, we ask that you thoroughly look over your pet at pickup to ensure you are completely satisfied with the results.

At Pickup: We are happy to make minor tweaks (such as fixing a stray hair or adjusting a length) right at the door before we leave.

Our Grace Period: If you get home and notice something we missed, please contact us within 48 hours.

We will gladly bring your pet back in to correct it at no additional charge.After 48 Hours: Any adjustment requests made after this window will be treated as a new service and charged accordingly.

We Accept

CASH - Call ahead for the total.

Credit /Debit - We use Square

Checks from clients who have routinly been regulars for more than 6 months.

Terms of Service