Custom Embroidery No Refunds Policy
All sales of custom-embroidered products are final, and refunds or returns are not accepted. Because each item is customized to your exact specifications, production begins immediately upon your submitted order. Once the order is submitted, you assume full responsibility for design accuracy, spelling, placement, sizing, and thread colors.
In the rare event that your order contains an unmistakable manufacturing defect, you must report the issue within 72 hours of delivery. The shop reserves the right to repair or remake the defective items at our discretion rather than issuing a cash or credit refund