3. Once notification has been received, GSHG will contact the caregiver.
a. First (1st) notice: Caregiver will be contacted by phone as well as by email informing them that they have ten (10) business days to pay amount due in full.*
b. Second (2nd) notice: After ten (10) business days, a second letter will be sent to the caregiver stating they have fifteen (10) business days in which to respond with their payment in full.* A copy of the letter will be sent to the SUM/SUCPM and Troop Leader.
c. All efforts will be made to offer the caregiver payment options. * No additional cookies will be swapped or checked out by the caregiver until the delinquent amount is paid to the Product Program Manager. Once paid, caregivers requesting more cookies must pay for any remaining inventory before additional cookie orders are filled.
d. The caregiver is responsible for obtaining a receipt for any cookies picked up and any payments made. The caregiver should not take cookies or submit money without a receipt.
e. Third (3rd) notice: A certified letter will be sent to the parent if no response has been received after ten (10) business days following the second (2nd) notice. GSHG will continue to offer the caregiver payment options.*
f. Final Notice: A final letter will be issued if there is still no response following the third (3rd) notice, and thirty (30) business days of attempted debt resolution. The parent will be informed that GSHG is filing "Theft by Taking" or "Theft by Conversion" charges against them with the appropriate court of law.