Maintenance Request Form
Tenant Name
*
First Name
Last Name
Address
*
Street Address
Street Address Line 2
City
State / Province
Postal / Zip Code
Email
*
example@example.com
Phone Number
*
Type of Maintenance
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General Maintenance
Emergency / Urgent Maintenance - Eg Burst pipe, no hot water, no power supply.
Detailed Summary of the Issue
*
Photo of Issue / Make & Model of Appliance
*
Browse Files
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Date Issue started
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Day
-
Month
Year
2 digit day, 2 digit month, 4 digit year
Date
Do you approve Tradesman to use Office keys for access
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Yes
No
If you have selected ‘No’ for office key usage, you acknowledge and agree to accommodate access for tradespeople at times that align with their availability. Where reasonable access cannot be provided, this may result in delays to the completion of maintenance or repairs. In such circumstances, the Agent may be required to issue a 48-hour written access notice to facilitate entry for the contractor, in accordance with the Residential Tenancies Act 2010 (NSW).
*
We acknowledge and agree to accommodate access.
Tenant Acknowledgement
The Tenant/s understand and agreement to the following terms regarding maintenance and repair procedures; Reporting Maintenance - All maintenance must be reported promptly in writing through the Agency’s approved maintenance request system. Failure to report maintenance in a timely manner may result in further damage and associated costs being passed on to the Tenant. Tenant Liability - If, upon inspection or completion of works, the damage or fault is found to be caused by Tenant misuse, neglect, or accidental damage, the Tenant acknowledges they will be liable for the cost of repairs, including associated call-out or trade fees. Access for Repairs & Assessments - Tenants must not interfere with, delay, or deny access to authorised tradespeople, contractors, the Landlord, or Agency representatives who are attending to assess, review, or complete approved repairs. If access is refused or not possible, the Agency will issue a formal 48-hour notice of entry in accordance with the Residential Tenancies Act 2010 (NSW), and office keys will be provided to the attending party to ensure repairs proceed. Pets and Site Safety - The Tenant must ensure all pets are properly secured at the time of attendance. The Agency, Landlord, or attending tradesperson will not be responsible for unsecured pets or any incidents arising from access to the premises. Landlord-Authorised Works - The Landlord retains the right to authorise their own preferred tradespeople or attend personally to carry out approved works. In such cases, the Landlord may be present on the property for the duration of the works, subject to the required notice provisions. Workplace Health & Safety - All attending trades and Agency representatives are required to comply with WHS obligations. The Tenant agrees to maintain a safe environment and to alert the Agency of any known hazards prior to attendance. Unresolved or Recurrent Issues - Tenants must notify the Agency if a reported issue remains unresolved within a reasonable timeframe. Repeated or unapproved interference with works may be considered a breach of tenancy obligations.
Date
*
-
Day
-
Month
Year
2 digit day, 2 digit month, 4 digit year
Date
Hour Minutes
AM
PM
AM/PM Option
Agency Details & Privacy Statement
Stella Real Estate | Phone: 42167414 - info@stellarealestate.au | 482 Princes Highway, Towradgi NSW 2519 | LIC Sutton Lawson - Licence Number - 20055253 Illawarra Property Management Services Pty Ltd Trading as Stella Real Estate (A.C.N. 651156295 / A.B.N 74 651 156 295) (we, us, our) is committed to complying with its obligations under the Privacy Act 1988 (Cth) (the Act). Real Estate and Tax Laws require some of the above mentioned information to be collected. If information is not provided, we may not be able to fulfil our obligations in completing the required task. Contact our office - 42167414 - info@stellarealestate.au if you require access to your information or wish to discuss any concerns.
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