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Garden Assessment & Initial Clean-up Charge🐾

Most gardens are covered by our standard service pricing. However, in the event where a garden requires a substantial first-time clean due to excessive waste accumulation, an additional initial Clean-up charge may apply. We will always discuss this with you prior to any work being carried out.                                                              Scoop & Clean🐾

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Service Schedule Terms

• Service visits are scheduled according to your selected service frequency and are intended to maintain a reasonably clean garden environment.

• Recurring service plans are intended for ongoing maintenance and are not a substitute for a One-Off Clean-Up service.

• Scoop & Clean reserves the right to apply an Initial Clean-Up Charge where excessive waste accumulation is present.

• Scheduled visit dates may vary slightly due to weather conditions, public holidays, operational requirements, or circumstances beyond our reasonable control.

• Customers are responsible for providing safe and unobstructed access to the service area at the time of each scheduled visit.

Discounted Subscription Terms

By selecting a discounted subscription plan, I understand and agree that:

• All service visits are paid in advance by Direct Debit.

• A refundable Savings Deposit is payable at the start of the subscription.

• The Savings Deposit is not an additional service charge and will either be credited towards future services or refunded in accordance with these terms.

• The Savings Deposit helps secure and maintain the discounted service rate for the agreed subscription term.

• The Savings Deposit may be credited against future services or refunded at the end of the subscription term, provided all payments have been maintained and the agreement has been fulfilled.

• If the subscription is cancelled before the agreed term ends, the discounted rate may no longer apply and the Savings Deposit may be used to recover any discounts already received.

• Scoop & Clean reserves the right to deduct any outstanding charges from the Savings Deposit before any refund is issued.

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• I confirm that the information provided on this form is accurate and complete.

• I am the homeowner, tenant, or authorised occupier of the property.

• I authorise Scoop & Clean to enter the property for the purpose of carrying out pet waste removal services.

• I understand that I am responsible for ensuring safe and reasonable access to the garden on scheduled visit days.

• I understand that all dogs must be securely contained indoors unless otherwise agreed in writing.

• I understand that Scoop & Clean reserves the right to refuse entry if conditions are considered unsafe.

• I understand that missed visits caused by inaccessible gates, locked access points, aggressive dogs, or unsafe conditions may still be chargeable.

• I understand that severe weather conditions may occasionally result in visits being delayed or rescheduled.

• I agree to notify Scoop & Clean of any changes to access arrangements, dog ownership, or contact details.

• I understand that my chosen service plan will continue until cancelled in accordance with the Terms & Conditions.

• I agree to proceed to the secure GoCardless Direct Debit setup page.

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📋 Terms & Conditions

1. Service
Scoop & Clean provides professional pet waste removal services to residential properties.

Service visits will be carried out according to the service plan selected by the customer.

2. Access
The customer must provide safe and unobstructed access to the garden.

If access cannot be gained due to locked gates, blocked access, loose aggressive dogs, or any other reason beyond our control, the visit may be recorded as completed and remain chargeable.

3. Safety
Scoop & Clean reserves the right to refuse, postpone, or cancel any visit where conditions are deemed unsafe.

This includes but is not limited to:

• Aggressive dogs
• Dangerous surfaces
• Hazardous waste
• Severe weather
• Any situation that may place staff at risk

4. Visit Frequency
Services are provided according to the plan selected by the customer:

• Weekly
• Fortnightly
• Monthly
• One-Off Clean-Up

5. Weather
In cases of severe weather, visits may be delayed and rescheduled at the earliest reasonable opportunity.

Customers will be notified where possible.

6. Direct Debit Payments
Payments are collected securely through GoCardless.

The customer authorises Scoop & Clean to collect payments under the agreed service plan.

Any changes to pricing or service plans will be communicated in advance.

7. Cancellations
Customers may cancel their service at any time by providing 14 days' notice in writing.

Any scheduled visits during the notice period remain payable.

8. Missed Visits
If access is unavailable on the scheduled visit day, Scoop & Clean will not normally provide a replacement visit.

The visit may remain chargeable.

9. Customer Responsibilities
Customers must:

• Maintain safe access to the garden.
• Keep contact details up to date.
• Inform Scoop & Clean of any changes affecting the service.
• Ensure dogs are secured where necessary.

10. Liability
Scoop & Clean will carry out services with reasonable care and skill.

Our liability is limited to the value of the service provided.

Nothing within these terms excludes liability where such exclusion is prohibited by law.

11. Privacy
Customer information will only be used for the administration and delivery of services.

Personal information will not be sold or shared with third parties except where required to provide the service or by law.

12. Acceptance
By submitting this form and setting up a Direct Debit mandate, the customer confirms that they have read, understood, and agreed to these Terms & Conditions.

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