Premium Dues & Policy Procedures Quiz
Please answer all questions. Select the best answer for each item. All questions are required unless otherwise noted.
Name
First Name
Last Name
Email
example@example.com
Date of Training
-
Month
-
Day
Year
Date
What is the primary purpose of managing 'Premium Dues'?
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To increase new policy sales
To inform clients/agents about potential policy lapses and ensure coverage
To update agent contact information
To generate commission reports
How long until a policy lapses if it is within the two-year window?
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6 months
2 years
90 days
45 days
When logging into the agent portal for branch-wide data, which section should you select?
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TT Agent
TT Manager
Agent Performance
Client Portfolio
Why must you check the 'Future Payment Form' in M-Files before sending a premium due notification?
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To update the agent's password
To verify if a payment is expected soon, preventing unnecessary notifications
To change the policy premium amount
To delete old client records
If an agent does not complete the 75 day Survey Link by the EOD or next working day, what is the follow up process?
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Email the agent to find out if the Link was completed
Call the agent to let them know an email was sent and remind them to have the Link completed
Reach out to the agents' manager to have the Link completed
All of the above
None of the above
What is the purpose of using 'Branch Intelligence' during the process?
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To track agent commission rates
To identify client insights and multiple policies that are overdue
To generate marketing flyers
To contact the bank directly
If a policy is issued after May 2025, what additional requirement must be met when sending a 75-day overdue notice?
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A mandatory client interview
Ensure the fact find is submitted to the manager
Contact the underwriting department
Re-verify the agent ID
What happens if an agent fails to complete the required fact find by the end of the day after a 75-day notice?
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Their commission is doubled
Their pipeline is halted, preventing new case submissions
They receive an automatic bonus
Their agent portal access is permanently deleted
How do you 'unhalt' an agent's pipeline once they have completed their requirements?
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By calling the client
By returning to the dashboard and clicking to unhalt the pipeline
By emailing the manager
By creating a new task
Which tool is used to check the last draw date if M-Files does not contain recent future payment info?
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Salesforce
AS400
Google Sheets
The client's bank website
What does a 'reversed' premium payment indicate in the system?
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The client paid twice
The payment was unsuccessful, likely due to insufficient funds
The premium amount was reduced
The policy was cancelled by the company
For which notification level are tasks *not* required to be created in the system?
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75 days
none of the above
Agent 90 days
Mr. Rampersad 45 days
What is the primary indicator that a policy will *not* lapse even if it is over two years old?
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The policy is a new issue
The policy has accrued cash value
The policyholder is over 50
The policy has no standing order
When sending the 45-day overdue notice for agents, who should be CC'd on the email?
*
The entire branch
The client, the agent, their manager, and Mr. Rampersad
Only the client
Only Mr. Rampersad
What macro is used for sending 75-day overdue communications?
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Agent 45 Days Follow-up
Premium Due 75 Days Client Communication
Branch Intelligence Update
Policy Lapse Notification
How can you verify why a payment was reversed?
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By checking the policy creation date
By reviewing the finq screen on AS400 and premium history link
By asking the client for their bank statement
By checking the agent's portal profile
16. What should you do in the task system to keep a 75-day task active until the manager completes their part?
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A) Delete the task
B) Keep the task open and update the status
C) Mark it as completed immediately
D) Forward it to the client
17. What is a 'flexi-term' policy?
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A) A policy that never lapses
B) A policy that does not build cash value
C) A policy for managers only
D) A policy with a fixed duration of 10 years
18. If you cannot get premium history from the online link, what is the correct next step?
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A) Guess the dates
B) Ask customer service for a history from inception
C) Ignore the history and send the notice
D) Check the agent portal again
19. When managing tasks in the system, how do you handle tasks labeled as 'completed' that still need follow-up?
*
A) Ignore them
B) Change the status to 'in progress' and update the due date
C) Delete them and create new ones
D) Mark them as 'archived'
20. What is the main difference in the distribution of the 75-day notice compared to the 45-day agent notice?
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A) It is sent to the CEO
B) It goes to the client while CCing the agent and Mr. Rampersad (not the client's manager)
C) It is sent via regular mail
D) It is only sent to the agent's manager
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