To provide the highest level of service and ensure appointment availability for all clients, Compassionate Soles requires advance notice for appointment changes and cancellations.
Appointment Confirmation
Clients are responsible for confirming and attending their scheduled appointments. Appointment reminders may be sent as a courtesy; however, failure to receive a reminder does not waive client responsibility for the appointment.
Cancellation Policy
Appointments canceled with less than 24 hours' notice may be subject to a cancellation fee.
No-Show Policy
A no-show occurs when a client fails to attend a scheduled appointment without providing notice. No-show appointments may be subject to a fee of up to 100% of the scheduled service amount and may require prepayment before future appointments can be scheduled.
Late Arrival Policy
Late arrivals may result in a shortened service to avoid delaying other appointments. If a client arrives more than 15 minutes late, the appointment may need to be rescheduled and may be subject to a cancellation fee.
Mobile Appointment Policy
For mobile appointments, the client or responsible party must ensure that:
The client is present and available at the scheduled appointment time.
A safe, clean, and suitable workspace is available.
Pets are secured and not present in the treatment area during the appointment.
Any required caregiver or responsible party is available if needed.
If Compassionate Soles arrives and services cannot be performed due to an unsafe environment, client unavailability, or undisclosed conditions that prevent safe care, a trip fee and/or cancellation fee may apply.
Payment Policy
Payment is due at the time services are rendered unless prior arrangements have been made. Deposits are currently not required however for clients that constantly reschedule a non-refundable deposit may be required but it can be applied towards the rescheduled appointment when proper notice is provided.
Right to Decline Services
Compassionate Soles reserves the right to decline, discontinue, or postpone services when:
Conditions appear outside the scope of practice.
Medical clearance is required.
Services cannot be performed safely.
Client behavior is inappropriate, threatening, or disrespectful.