• Return Request Portal

    Soleya collection

  • Intro / Consent

  • We're sorry this piece isn't staying with you. At Soleya collection, every return is reviewed personally by our team to ensure we can continue offering the quality and care our customers deserve.

    Before you begin, please ensure you have the following ready: your order confirmation email, the item unworn with all tags attached, a device for clear photographs, and approximately 15–20 minutes of uninterrupted time.

    Incomplete or inaccurate submissions will not be processed.

  • Do you understand the purpose and requirements of the Soleya collection Return Request Portal and wish to proceed?*

  • Personal Identification

  • Format: (000) 000-0000.

  • Order Identification

  • Date order was placed*
     - -
  • Date order was delivered*
     - -
  • Who physically received the delivery?*
  • Was the package inspected at delivery for external damage?*
  • Was there visible damage to the outer packaging?
  • Did you photograph or document the damaged packaging at the time?
  • Upload a File
    Drag and drop files here
    Choose a file
    Cancelof
  • Upload a File
    Drag and drop files here
    Choose a file
    Cancelof

  • Item Identification

  • Are you returning one item or multiple items?*

  • Item Condition Verification

  • Has the item been worn at any point, even briefly indoors to try it on?*
  • Has the item been washed, dry cleaned, steamed, or ironed?*
  • Are all original SOLEYA hang tags physically attached in their original position?*
  • Is the item free from any scent such as perfume, body odour, detergent, or smoke?*
  • Is the item accompanied by all original packaging it arrived in, including tissue paper, dust bag, or garment bag if applicable?*

  • Photographic Evidence

  • Upload a File
    Drag and drop files here
    Choose a file
    Cancelof
  • Upload a File
    Drag and drop files here
    Choose a file
    Cancelof
  • Upload a File
    Drag and drop files here
    Choose a file
    Cancelof
  • Upload a File
    Drag and drop files here
    Choose a file
    Cancelof
  • Upload a File
    Drag and drop files here
    Choose a file
    Cancelof
  • Upload a File
    Drag and drop files here
    Choose a file
    Cancelof
  • Upload a File
    Drag and drop files here
    Choose a file
    Cancelof

  • Section 6 — Return Reason:

  • Return Reason*
  • Did you read the full product description before purchasing?*
  • Did you contact SOLEYA before ordering to ask questions?*
  • Did you consult the SOLEYA size guide before ordering?*
  • Did you measure yourself before selecting a size?*
  • Did you consult the size guide before ordering?*
  • When did you decide you no longer wanted the item?*
  • Upload a File
    Drag and drop files here
    Choose a file
    Cancelof

  • Section 7 — Return Logistics:

  • Requested resolution*
  • Have you already sent the item back?*
  • If yes: date the package was sent*
     - -
  • If not yet sent: how do you intend to return the item?

  • Section 8 — Almost done — just a few final questions.

  • Have you previously requested a return or refund from SOLEYA?*
  • Did you purchase this item with the intention of wearing it to a specific event before returning it?*
  • Was the item purchased as a gift?*
  • Did you photograph or post this item on social media before deciding to return it?*

  • Section 9 — Final Declaration:

  • Submission date (today's date)*
     - -
  • Should be Empty: