VNI Website Compliance Pages
VETERANS NEXUS INSTITUTE, LLC
WEBSITE COMPLIANCE PAGES
1. PRIVACY POLICY
Recommended URL:
https://www.veteransnexusinstitute.com
Effective Date: June 20, 2026
Veterans Nexus Institute, LLC ("VNI," "we," "our," or "us") respects your privacy and is committed to protecting the personal, medical, military, and claim-related information you provide to us.
This Privacy Policy explains how we collect, use, store, disclose, and safeguard information submitted through our website, intake forms, client communications, document portals, payment systems, and related services.
Information We Collect
We may collect information including, but not limited to:
- Name, address, phone number, and email address
- Date of birth
- Military service history
- VA claim-related information
- Medical records and treatment history
- Disability rating information
- Prior medical opinions or nexus letters
- Service treatment records
- VA records
- Private medical records
- Payment and billing information
- Website usage information, cookies, IP address, browser type, and device data
How We Use Information
We use information to:
- Review eligibility for VNI services
- Conduct preliminary case reviews
- Prepare independent medical reviews and nexus opinions
- Communicate with clients
- Process payments
- Maintain business and legal records
- Improve website performance and client experience
- Comply with applicable legal, regulatory, and professional obligations
Medical and Claim Information
Information submitted to VNI may include sensitive health, military, and disability-related information. VNI uses this information only for the purpose of reviewing records, evaluating claims-related medical questions, preparing independent medical opinions when appropriate, and providing related administrative support.
No Sale of Information
VNI does not sell personal, medical, military, or claim-related information.
Information Sharing
VNI may share information only when reasonably necessary with:
- Licensed medical professionals reviewing a case
- Administrative personnel assisting with VNI services
- Secure technology vendors
- Payment processors
- Legal counsel
- Compliance professionals
- Government or regulatory entities when required by law
Data Security
VNI uses reasonable administrative, technical, and physical safeguards to protect information. However, no electronic transmission or storage system can be guaranteed to be completely secure.
Record Retention
VNI may retain records as necessary to provide services, comply with legal obligations, maintain business records, and defend against potential claims.
Cookies and Website Analytics
Our website may use cookies and analytics tools to improve website performance and understand visitor activity. Users may disable cookies in their browser settings.
Third-Party Links
Our website may contain links to third-party websites. VNI is not responsible for the privacy practices or content of third-party sites.
Your Rights
Depending on applicable law, you may request access to, correction of, or deletion of certain personal information by contacting us.
Contact
Veterans Nexus Institute, LLC
899 N. Orange Avenue, Suite 527
Orlando, Florida 32801
Website: https://www.veteransnexusinstitute.com
Email: info@veteransnexusinstitute.com
2. TERMS & CONDITIONS
Recommended URL:
https://www.veteransnexusinstitute.com
Effective Date: June 20, 2026
These Terms & Conditions govern your use of the Veterans Nexus Institute, LLC website, forms, portals, services, and communications.
By using this website or submitting information to VNI, you agree to these Terms & Conditions.
Services
Veterans Nexus Institute provides independent medical record review and medical opinion services related to veterans' disability claims.
VNI may assist with review of medical records, service records, disability-related documentation, and preparation of independent medical opinions when appropriate.
No Guarantee of Outcome
VNI does not guarantee:
- Approval of any VA claim
- Increase in disability rating
- Service connection determination
- Any specific legal, administrative, or financial outcome
All decisions regarding VA benefits are made by the Department of Veterans Affairs or other applicable authority.
No Legal Representation
VNI is not a law firm and does not provide legal representation unless specifically stated in a separate written agreement with a licensed attorney.
Use of VNI services does not create an attorney-client relationship.
No Treating Physician Relationship
VNI services do not establish an ongoing physician-patient relationship.
VNI does not provide emergency care, primary care, medication management, treatment planning, or ongoing clinical management through this website or claim-review process.
Client Responsibilities
Clients are responsible for:
- Providing accurate and complete information
- Submitting requested records
- Reviewing all documents for accuracy
- Understanding that independent medical opinions depend on available evidence
- Seeking emergency or ongoing medical care from their own treating clinicians
Payments
Fees, payment schedules, and refund terms are governed by VNI's published pricing, client agreement, and refund policy.
Intellectual Property
All website content, forms, documents, templates, logos, written materials, and educational content are the property of VNI unless otherwise stated.
Content may not be copied, reproduced, sold, or redistributed without written permission.
Limitation of Liability
To the fullest extent permitted by law, VNI shall not be liable for indirect, incidental, consequential, or punitive damages arising from use of this website or services.
Changes to Terms
VNI may update these Terms & Conditions at any time. Continued use of the website or services constitutes acceptance of the updated terms.
Contact
Veterans Nexus Institute, LLC
899 N. Orange Avenue, Suite 527
Orlando, Florida 32801
Website: https://www.veteransnexusinstitute.com
Email: info@veteransnexusinstitute.com
3. MEDICAL DISCLAIMER
Recommended URL:
https://www.veteransnexusinstitute.com
Effective Date: June 20, 2026
Veterans Nexus Institute, LLC provides independent medical record review and medical opinion services.
Not Emergency Care
VNI does not provide emergency medical services.
If you are experiencing a medical emergency, call 911 or go to the nearest emergency department.
Not a Substitute for Medical Care
Information provided through VNI is not a substitute for diagnosis, treatment, or ongoing care from your personal physician or other qualified healthcare professional.
You should continue care with your treating clinicians.
No Treating Relationship
Submitting records, completing an intake form, paying for services, or receiving a medical opinion from VNI does not create an ongoing physician-patient relationship.
VNI providers do not assume responsibility for your ongoing medical care, prescriptions, monitoring, or treatment decisions.
Independent Medical Opinion
Any opinion prepared by a VNI provider reflects the independent professional judgment of that provider based on records reviewed and information available at the time.
Opinions may vary depending on the quality, completeness, and relevance of submitted records.
No Guarantee
VNI does not guarantee any VA disability rating, claim approval, service connection determination, or benefits outcome.
4. HIPAA & CONFIDENTIALITY NOTICE
Recommended URL:
https://www.veteransnexusinstitute.com
Effective Date: June 20, 2026
Veterans Nexus Institute, LLC recognizes that clients may submit sensitive medical, military, and disability-related information.
VNI is committed to maintaining confidentiality and safeguarding submitted information.
Confidential Information
Confidential information may include:
- Medical records
- VA records
- Military service records
- Disability claim information
- Personal identifying information
- Communications with VNI
- Independent medical review materials
Use of Information
VNI uses confidential information only as reasonably necessary to provide requested services, conduct medical record reviews, prepare opinions when appropriate, communicate with clients, and maintain required business records.
Limited Disclosure
VNI does not disclose confidential information except:
- With professionals assisting in case review
- With authorized administrative personnel
- With secure technology or payment vendors
- With legal or compliance advisors
- When required by law
- With the client's permission
HIPAA-Aware Practices
VNI maintains privacy and confidentiality practices designed to protect sensitive health information. However, submission of information to VNI does not automatically establish VNI as a treating healthcare provider or create an ongoing physician-patient relationship.
Secure Communication
Clients should avoid submitting sensitive records through unsecured channels unless they understand and accept the risks. When available, clients should use VNI-approved secure forms, portals, or document submission methods.
Client Authorization
By submitting records to VNI, you authorize VNI and its reviewing professionals to access, review, store, and use the submitted information for purposes related to your requested services.
5. REFUND POLICY
Recommended URL:
https://www.veteransnexusinstitute.com
Effective Date: June 20, 2026
This Refund Policy explains the payment and refund terms for Veterans Nexus Institute, LLC services.
Preliminary Review Fee
VNI may charge a preliminary review fee to evaluate submitted information and determine whether the case is appropriate for further review.
Unless otherwise stated in a written agreement, the preliminary review fee is non-refundable once review work has begun.
Full Service Fee
If VNI accepts a case for further review or preparation of an independent opinion, fees, payment schedules, and refund terms are governed by VNI's published pricing, client agreement, and refund policy.