• Wander Works by Jacqui

    Flexible support for small businesses, designed for clarity and consistency.

  • Welcome
    Thank you for choosing Wander Works. This onboarding form collects everything I need to begin your service smoothly and efficiently. It should only take a few minutes to complete.

    Once submitted, you’ll receive a confirmation email outlining next steps, access instructions, and your expected start date.

    If you’re unsure about anything, you can email me anytime at jacqui@wanderworks.online.

  • Choose Your Service

  • Please select the service you’re interested in. Additional questions will appear based on your selection.

  • Xero - Accounts Management

    A monthly subscription for clients who want consistent, proactive financial organisation. This includes ongoing reconciliation, organisation, oversight, Hubdoc setup, and access to your accounts email and CRM so all source documents are easy to locate.

    Important Scope Notes:

    • I am not a BAS Agent.
    • I cannot and will not lodge BAS, IAS, payroll, or any compliance documents on your behalf.
    • I do not provide BAS, tax, or financial advice.
    • Any out‑of‑scope or compliance‑related queries will be redirected to your registered BAS Agent or accountant.


    Client Requirements:

    • Add me as a user on Xero, Hubdoc, CRM etc.
    • Allow access to your Accounts Email address
    • A nominated admin day each week for responding to my queries.

    Turnaround time:

    • As per your expectations, based on workload.

  • Xero - Accounts Support

    Support for when you fall behind, need help, or want something fixed quickly. This includes CSV uploads, error correction, catch‑up work, troubleshooting, and guidance on tasks you can’t complete alone.

    Important Scope Notes:

    • I am not a BAS Agent.
    • I cannot and will not lodge BAS, IAS, or any compliance documents on your behalf.
    • I do not provide BAS, tax, or financial advice.
    • Any queries that fall outside my scope will be referred to your bookkeeper, BAS Agent, or accountant.

    Turnaround Time:

    • 48 hours
    • $45/hr (billed in 30‑minute increments)
  • What system(s) do you use?

  • Social Media Assist

    3 posts per week:

    1. Tuesday - Educational
    2. Thursday - Community
    3. Authentic - a Reel that shows you

    Includes:

    • Monthly Content Plan
    • Scheduling via Meat Business - Meta favours Meta.
    • 10min engagement either side of your post for maximum reach

    Client Requirements:

    • Add any content to a Shared Folder
    • A nominated Admin day to apporve or suggest changes to content plan
  • Browse Files
    Drag and drop files here
    Choose a file
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  • Ad-hoc Operational Support

    Service Overview
    Ad‑hoc Operational Support covers flexible, task‑based assistance such as email management, file organisation, customer management, and general admin. This service is ideal for clients who need occasional support without a monthly subscription.

     
    Conditions of Service
    1. Billing Structure

    • All ad‑hoc support is billed in blocks of 2 hours.
    • Any work commenced will be charged as a full 2‑hour block.
    • Additional time is billed in further 2‑hour blocks as required.
    • Invoices are issued upon completion of each block unless otherwise agreed.

    2. Turnaround Time

    • Standard turnaround is 48 hours from the time all required information is provided.
    • Urgent requests may not always be available and, if accepted, may incur additional charges.

    3. Scope of Work
    This service includes tasks such as:

    • Email triage and organisation
    • File and folder organisation
    • Customer communication support
    • General administrative tasks
    • Light CRM updates
    • Document formatting or preparation

    4.Out‑of‑Scope Tasks

    • BAS, IAS, payroll, or any compliance lodgements
    • Financial, tax, or legal advice
    • Bookkeeping or accounting tasks outside of your Xero Support service
    • Social media content creation or scheduling (covered under Social Media Assist)
    • Systems setup, workflow design, or automation (this service is available via directly contacting Jacqui, as it is personalised to suit your business)
    • High‑level strategy or consulting unless booked separately
    • Tasks requiring specialist qualifications or licencing
    • Any request that falls outside this scope will be referred to the appropriate service or professional.

    5. Client Requirements
    To ensure smooth delivery, clients must:

    • Provide all required access, files, and instructions before work begins
    • Respond to queries within a reasonable timeframe (24–48 hours)
    • Understand that delays in providing information will delay turnaround time

    6. Communication

    • All communication is via email unless a call is required for clarity.
    • Calls are scheduled and counted within billable time.

    7. Quality & Boundaries

    • Work is completed to a high professional standard within the agreed time block.
    • Tasks will not be rushed or completed unsafely to fit unrealistic expectations.
    • If a task cannot be completed within the block, you will be notified before additional time is billed.

     

  • Do any of these Ad-hoc Operations sound like what you are needing?

  • Capacity & Expectations

  • How do you prefer to communicate?
  • How quickly can you typically respond to queries?

  • Start Date & Availability

  • When would you like your service to begin?

  • Agreements

  • Please review your details before submitting. Once you click Submit, you’ll receive an email with clear instructions on the next steps, including any access you need to provide and what to expect as we begin your service.

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