Respondent Details
Please complete your details before proceeding.
Company Name
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Completed By (Full Name)
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Job Title
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Portal / System Name
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Your Email Address
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Section 1 — Main Point of Contact
Please provide details of the individual responsible for managing the relationship with Super Drain Limited.
Full Name of Relationship Manager
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Direct Email Address
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Direct Phone Number (Mobile Preferred)
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Secondary / Escalation Contact — Full Name
Secondary Contact — Email Address
Secondary Contact — Phone Number
Section 2 — Job & Task Alerts
Help us correctly identify, route and respond to job/task notifications from your system.
Portal Notifications Email
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This is the address that appears in our inbox
List All Customers
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What Actions are required by Superdrain
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Section 3 — Portal Access & Details
Provide access and login details for any portal Super Drain is required to use.
Full URL / Web Address of the Portal
Can Super Drain have more than one active user login?
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Yes — multiple individual logins available
No — single shared login only
Unknown / To be confirmed
Password reset requirements
Portal Support Contact — Full Name
Portal Support Contact — Email Address
Portal Support Contact — Phone Number
Are training guides or user manuals available for Super Drain?
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Yes — available online
Yes — available on request
No training materials available
Unknown
Training guide link or details (if available)
Section 4 — Compliance Requirements
Please outline any compliance, accreditation or documentation requirements Super Drain must meet in order to use this portal or be assigned work.
What compliance documents or certifications are required from Super Drain?
Public Liability Insurance Certificate
Employer's Liability Insurance Certificate
Professional Indemnity Insurance
Tax Clearance Certificate
Safe-T-Cert / ISO 45001
ISO 9001 Quality Management
ISO 14001 Environmental Management
Method Statements & Risk Assessments (RAMS)
Safe Pass (operative level)
Manual Handling Certificate
Confined Space Certification
Waste Carrier Licence
CCTV / Data Protection Compliance
Other (please specify below)
Other compliance documents required (if not listed above)
Where must compliance documents be uploaded? (portal name/link)
How far in advance must documents be renewed before expiry?
Will Super Drain receive automated expiry reminders from your system?
Yes — automated email reminders sent
No — Super Drain must monitor expiry dates independently
Unknown
Are there any specific on-site, health & safety or induction requirements Super Drain operatives must complete before attending site?
Compliance Support Contact — Full Name & Email
Section 5 — Job Management & Operational Queries
Help us understand who to contact when we have questions or issues related to a specific job.
Operational Query Contact — Full Name
Operational Query Contact — Email Address
Operational Query Contact — Phone Number
Preferred method of contact for urgent job queries
Phone call
Email
Portal message
WhatsApp / instant message
No preference
Please outline any priority levels, SLA timeframes or KPIs that apply to Super Drain
Section 6 — Purchase Orders
Help us ensure POs are received, tracked and processed correctly.
How are purchase orders managed for work completed by Super Drain?
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Automated by portal/system
Manually issued by a team member
Both automated and manual
POs are not issued — works on verbal/email instruction
If automated — what email address do POs arrive from?
If manually issued — what email address do POs come from?
Who on your team issues manual POs? (Name & contact details)
Is there a minimum or maximum PO value threshold that applies to Super Drain?
Section 7 — Accounts & Finance Contact
Ensure invoices, payments and finance queries are directed to the correct person.
Accounts Contact — Full Name
Accounts Contact — Email Address
Accounts Contact — Phone Number
Correct email address for Super Drain to submit invoices to
Standard payment terms
Any specific invoice requirements? (PO number, cost codes, VAT treatment, format, etc.)
Section 8 — Updates, Notifications & Distribution
Ensure the right people on your team are kept informed of all updates, changes and issues.
Team Distribution Email Address (preferred)
If no distribution email — list all team members who should receive updates (Name, Email, Role)
Are there any specific communication protocols Super Drain should follow when issuing updates to your team?
Additional Information
Is there anything else Super Drain should be aware of regarding this portal or your operational requirements?
Should be Empty: