What do you like most about Claire Crowe Collection?
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Products I can’t find anywhere else
Designs and aesthetic
Quality of the products
USA/locally made
Ability to customize design
Trade pricing and benefits
If you’ve received a quote, but didn’t end up placing an order, what was the reason?
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Lead time: the timeline was too long for the project
Cost: pricing was too high for the project
Client: my client chose a different direction
Design: the design wasn't quite right for the space
Customer experience: the process of receiving a quote and ordering is too complex
Project: the project stalled or was put on hold
Other
What would have been a more suitable lead time:
Ready to ship
Less than 2 weeks
Less than 4 weeks
Less than 6 weeks
Less than 10 weeks
What would have been a more suitable cost:
Under $2,000
Under $3,000
Under $4,000
What would make you specify Claire Crowe Collection more often than you do now?
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Design options: more or different design options within product catalog
Category selection: more or different product categories to choose from
Lead time: faster product availability and shipping
Cost: less expensive options
Self-serve: ability to order online and complete the project on my own
Trade program: a stronger trade program with more designer benefits
Other
Would you like to offer suggestions?
Is the ability to create a bespoke commission a draw for you?
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Yes, I love to add custom pieces in my projects
Yes, sometimes a project calls for a custom piece
Not usually, in metalwork, I typically don’t require custom pieces
No, I don’t typically incorporate customized pieces in my projects
Which fire place accessories would you be most interested in seeing from our brand?
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Fire tools
Log holders
Fireplace fenders
Andirons
Fire baskets
Which categories would you most like to see us develop further?
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Fire screens
Lighting
Mirrors
Wall sculptures
Furnishings
Limited edition collectible designs
Tabletop accessories
Other
For interior projects, what artisan metalwork pieces are hardest for you to source beautifully?
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Fire screens
Lighting
Mirrors
Wall sculptures
Tables, consoles, and other casegoods
Limited edition pieces designed as collectible works of art
Smaller accessories and finishing pieces
Other
Where do you turn first when you're sourcing custom metalwork?
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Direct to a studio
Design showrooms
Brick & mortar retailers
Online retailer
Designer collectives
Instagram
Pinterest
Referrals from other designers
Trade events
What resources are most helpful when specifying our pieces?
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Tear sheets with more detail
Clean product images
Product images in situation
Finish samples in hand
Seeing pieces in person at a showroom
Product reviews
Trade program with designer benefits
What would make our trade program more compelling to you?
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Transparent trade pricing
Shipping discounts
White glove delivery
Order volume discounts
Tiered pricing based on order frequency
Self-service ordering
Studio tours
How easy is it to work with Claire Crowe Collection from first inquiry through drawings, quote, and delivery?
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very difficult
1
2
3
4
5
6
7
8
9
not difficult at all
10
1 is very difficult, 10 is not difficult at all
If below 3: what would make it easier to work with us?
How likely are you to recommend Claire Crowe Collection to a colleague or client?
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not at all likely
1
2
3
4
5
6
7
8
9
highly likely
10
1 is not at all likely, 10 is highly likely
Why or why not?
If you have recommendations for different products or design aesthetics you’d like to see available, please take a moment to share:
If selection = Design options, category selection, trade program: would you like to offer suggestions?
Name
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First Name
Last Name
Design firm:
*
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