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English (US)
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Service/Repair Request
Customer Name
*
First Name
Last Name
Phone Number
*
Please enter a valid phone number.
Format: (000) 000-0000.
Email
*
example@example.com
Service Address
*
Street Address
Street Address Line 2
City
State / Province
Postal / Zip Code
Date Issue started
*
-
Month
-
Day
Year
Best guess if not sure
Access - Are there stairs?
*
Please Select
Main floor
Basement
1 flight
2+ flight
Elevator access
Is it currently usable?
*
Please Select
No
Yes
Back
Next
Pre-Check
Help us diagnose
Is it plugged in?
*
Please Select
Yes
No
Check if the plug/outlet is in wall
Is there power?
*
Please Select
No
Yes
Check for a light on, or a sign there is power
Breaker / GFCI Plug Tripped?
*
Please Select
No
Yes
Check the breaker / fuse - is it tripped?
Is the lid/door fully closed?
*
Please Select
No
Yes
Check the lid or door is closed all the way
Back
Next
What appliance has the problem?
*
Please Select
Both
Washer
Dryer
Back
Next
Washer
Water On?
*
Please Select
No
Yes
Dryer (steam option)
Check the water is turned on
Is there an error Code?
*
Please Select
No
Yes
Check the digital display
What is the error code?
*
Type of issue
*
Please Select
Wont start
Wont respond
Not spinning
Not draining
Not agitating
No hot water
No cold water
Leaking water
Making noise
Shaking/Vibrating
Other (please explain below)
Please give as much detail as possible:
The more we know, the better we can help
Photo/Video
Browse Files
Drag and drop files here
Choose a file
Take pictures or a quick video of the problem
Cancel
of
Back
Next
Dryer
Is there a code?
*
Please Select
No
Yes
If digital display
What code:
*
Check the display
Lint trap cleaned?
Please Select
No
Yes
Check all lint cleaned, it will not dry properly if clogged
Type of issue
Please Select
Wont start
Wont respond
No heat
Not spinning
Making noise
Shaking / Vibrating
Other (please explain below)
Please give as much detail as possible:
The more we know, the better we can help
Photo/Video
Browse Files
Drag and drop files here
Choose a file
Take pictures or a quick video of the problem
Cancel
of
Back
Next
Best time to come by (check all that apply)
*
Any weekday
Morning
Mid Day
Afternoon
Mondays
Tuesdays
Wednesdays
Thursdays
Fridays
Other
Acknowledge:
*
I understand the technician may need access to the appliance and someone over the age of 18 may need to be present.
Submit
Should be Empty: