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English (US)
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Service/Repair Request
Customer Name
*
First Name
Last Name
Phone Number
*
Please enter a valid phone number.
Format: (000) 000-0000.
Email
*
example@example.com
Service Address
*
Street Address
Street Address Line 2
City
State / Province
Postal / Zip Code
Date Issue started
*
-
Month
-
Day
Year
2 digit month, 2 digit day, 4 digit year
Best guess if not sure
Access - Are there stairs?
*
Please Select
Main 1st Floor
2nd Floor
3rd floor+
Basement
Garage
Apartment with Elevator
Not Sure
Is it currently usable?
*
Please Select
No
Yes
Back
Next
Pre-Check
Help us diagnose
Is it plugged in?
*
Please Select
Yes
No
Check if the plug/outlet is in wall
Is there power?
*
Please Select
No
Yes
Check for a light on, or a sign there is power
Breaker / GFCI Plug Tripped?
*
Please Select
No
Yes
Check the breaker / fuse - is it tripped?
Is the lid/door fully closed?
*
Please Select
No
Yes
Check the lid or door is closed all the way
Back
Next
What appliance has the problem?
*
Please Select
Both
Washer
Dryer
Back
Next
Washer
Water On?
*
Please Select
No
Yes
Dryer (steam option)
Check the water is turned on
Is there an error Code?
*
Please Select
No
Yes
Check the digital display
What is the error code?
*
Type of issue
*
Please Select
Wont start
Wont respond
Not spinning
Not draining
Not agitating
No hot water
No cold water
Leaking water
Making noise
Shaking/Vibrating
Other (please explain below)
Please give as much detail as possible:
The more we know, the better we can help
Photo/Video
Browse Files
Drag and drop files here
Choose a file
Take pictures or a quick video of the problem
Cancel
of
Back
Next
Dryer
Is there a code?
*
Please Select
No
Yes
If digital display
What code:
*
Check the display
Lint trap cleaned?
*
Please Select
No
Yes
Check all lint cleaned, it will not dry properly if clogged
Type of issue
*
Please Select
Wont start
Wont respond
No heat
Not spinning
Making noise
Shaking / Vibrating
Other (please explain below)
Please give as much detail as possible:
The more we know, the better we can help
Photo/Video
Browse Files
Drag and drop files here
Choose a file
Take pictures or a quick video of the problem
Cancel
of
Back
Next
Best time to come by (check all that apply). We will call to schedule first. Service hours are Mon-Fri 8-5
*
Any weekday
Morning
Mid Day
Afternoon
Mondays
Tuesdays
Wednesdays
Thursdays
Fridays
Acknowledge:
*
I understand the technician will need access to the appliance and someone over the age of 18 will need to be present.
Acknowledge:
*
I understand the technician cannot work safely with pets present and they must be contained. ARC is not responsible for incidents concerning uncontained pets.
Acknowledge:
*
I understand that a "dry run" fee of $25 will be charged if the tech cannot obtain access when we arrive.
Submit
Should be Empty: